Purple Heart Pick Up Services and Donation Center - Milwaukee, Wisconsin

MW 7.

My entire family served this country in the military. The freight contractors for this charity are a disgusting representation because they have no respect for the Purple Heart and what their mission represents. I put my donation outside of my home before 7 am as instructed and waited all day. I only had a bag of clothes, a vacuum cleaner, and a box of random items. This is the second time the driver falsely reported an unsuccessful pick up even though he never showed up on my doorbell camera. Management and staff make excuses for the trifling behavior with no concessions. I have a disability. This is the second time this happened. We pay taxes in NE too. I am sure the driver doesn't inconvenience donors with these disgusting stunts on Wisconsin Ave NW. Please hire new drivers.

Jay A. U.

Incredibly rude over the phone.
Perhaps our veterans are getting too much stuff, and they don't need to show a wit of gratitude.
I get it, they probably have to deal with a lot of people just trying to get rid of things.
If you hate your job so much you cannot hide your contempt, maybe it's time for a new job.

I was hung up on after being provided incorrect information. I was called a liar when I called back for verification.

carolyn S.

Just experienced a Most unpleasant phone conversation with individual refusing to give me her name, stating she was the office manager.

This individual stated I “ had better get off” my attitude when I was clarifying pick up details.

This so called office manager informed me the original person scheduling our pick up had done it incorrectly. That was not the case.

The person scheduling our pick up had all information perfectly accurate. This so called Manager continued to press me, asking if I wanted to change the scheduled information.

I stated there was no reason to change any information, as it was accurate and I I was simply calling to confirm pickup and clarify if I needed to do anything.

In the event a truck does not appear to retrieve items, I will by no means donate to this organization again.

What a disappointment.

Nancy P.

Our recent move included a significant downsize. I contacted this organization based on a friend’s recommendation. We had an abundance of household items in very good condition to donate. Unfortunately the customer service was very poor and I was informed they don’t pick up “in that neighborhood”. Surprising since we were fairly close to their service center.

Barb E.

The guys just left the fridge sitting there because they said "the dryer was in the way." If I, a medium size female, can move a light dryer by myself, 2 big men should but didn't. Also, I am a night shift worker. They told my husband 8 am and they came in while I was sound asleep, 2 hours later. Unprofessional.

Heather L.

Scheduled a date for a pickup. Early during the day before Purple Heart was to pick up our donations, the weather was bad. So I called to ask if they were still coming and to let them know that it was okay to reschedule if I knew ahead of time.

The woman on the phone told me ... and I quote, "Ma'am, if the trucks are out and THEY ARE, they are coming. Your address is on the list. "

Soooo we put out our donations - 10 bags (clothes, purses, coats, and almost new puzzles and board games) - on the porch.

Purple Heart never showed! We brought the bags back in and donated them to Goodwill the next day.

Purple Heart - It's very disrespectful to the people keeping your business going - to have an appointment - to confirm the appointment - and then NOT SHOW UP.

Jan N.

Scheduled for a pick up today between 8am and 4pm. Called about 130 to double check if they were coming. Rude person told me if I had received a reminder call then they were coming. At 3pm I called to say nobody had come. Very rude,disrespectful woman named Damian told me they came at 320pm and rang unit 324. That was incorrect unit. She hung up on me. Said I have to wait 4 weeks. Because of their mistake. Anybody know of a place that takes furniture?

Karen E.

I was greeted by rude woman who stated. In response to her sarcasm “ so in response to my sarcasm; do you want to donate or not? State your city and state.“ Kindness gratitude ; ever thought of trying? Please consider before donating the approach you have to experience.