La Casa Via Transitional Care Center - Walnut Creek, California

Polly F.

My ex-husband, who I am very good friends with, recently had a major orthopedic back surgery and needed some additional time for recovery and therapy before he could safely return home, so I chose this facility, based on a number of good recommendations I received.
This facility managed to surprise me at every turn. The building itself is older construction, which reminds you of 'Nursing Homes of old where people go to die'. But LCV was anything but this!
The front entrance walkway is meticulously kept and landscaped with beautiful roses. And as soon as you walk in you hear the noise of activity and living! Not dying! To the left I could see a room full of seniors playing bingo, laughing and talking, and to the right, there were easily 10 folks working with physical therapy or working on the gym equipment. The staff was smiling, made eye contact with you, acknowledged your presence, were polite and were actively working with the patients or their families. Parts of the inside are somewhat older construction as well, but I found the facility to be clean and decently cared for. It smelled clean and was organized and there were literally members of the staff everywhere. The weather was nice while my exhusband was there and from his room I could see a dozen patients/residents sitting in the back courtyard talking and socializing. His room had a sliding glass door so we could open the door for fresh air and he could take a walk around that courtyard straight from his room.
The rooms are on the small size but they were able to accomodate our request for a private room, which was great! I know they can't always do that but the promised they would try, and they delivered. And as with any older facility, there were occasional issues with the structure itself. The sliding glass door in his room needs a little TLC so that it could open a little easier (although it did open) and the TV, although new, had a funny glitch about turning off and on, but one of the actual physicians of the facility walked by his room, saw him struggling with it and came in to fix it! Like he went and got a stepstool, and tools and fixed it! He didn't "inform the maintenance team" or say "I'll send someone to take a look at it", he did it himself, and as he was doing it, another PA and a nurse came in as well and a team of three worked to fix the TV! That was just downright refreshing to see medical staff take the time to help a patient the way they did! And my ex told me himself that the actual medical care he received was exceptionally good as well. His pain was well controlled, the RN provided really good wound care on his surgical site, the physical therapists stopped in several times a day to work with him, he was offered a free newspaper everyday (which he loved) and he always had clean bedding and he said the showering room was excellent. Prompt, polite and genuine, from the CNAs to the social worker and case manager, to the physicians and therapists and even the medical director herself, Cam, popped into say hi and see how things were going, all of it was a pleasant surprise and left me feeling really good about the choice to send my ex there.
I've seen much newer, modern facilities but the care the patients receive at those facilities is almost non-existent. I'll take a heavy glass sliding door any day to receive the great care we got there.

Maryam M.

My mother spent a week at this place recovering from her knee replacement surgery. The facility is clean and the staff is kind and professional. She received excellent care from Marissa her nurse. My special thanks to facility director Camalin Jones. She greeted us with open arms and a beautiful smile. She was very attentive and helpful. I also want to thank Lupita admission coordinator and Tom Jones social service director for helping us with her care at the rehabilitation center. Highly recommend this place for rehabilitation services.

Eric

After my mother underwent knee replacement surgery, she stayed at La Casa Via Transitional Care for her recovery, and we couldn’t have asked for a better experience. From the very first day, we were welcomed by the Admission Coordinator, who took the time to thoroughly explain how they would take care of my mom. She assured us that if any issues arose, they would do their best to accommodate her needs, which was very reassuring.

The staff at La Casa Via are incredibly well-trained and compassionate. They consistently treated my mother with kindness and respect, making her feel comfortable and supported throughout her stay. The facility itself is spotless, and it’s clear that they take cleanliness and hygiene very seriously.

Additionally, the support services provided were excellent. My mother received great care, and the food was surprisingly good, which made her recovery process a bit more pleasant. Overall, I highly recommend La Casa Via Transitional Care to anyone in need of a supportive and professional rehabilitation environment.

Keith B.

Sadly my dad has been at La Casa Via four times in the past four months, following falls, then trips to John Muir hospital, then across the street to La Casa Via. Normally his stays are two week stays.

Dad really likes it there (when he’s not able to go home), the care and attention are great, the food is way better than the hospital, and the staff is marvelous.

It’s also right across the street from the hospital.

There is OT and PT at the facility.
Cam, the admin, is super to work with and very responsive (text messages, phone calls, talking in person)

Vince G.

This is a wonderful place of healing, largely because of the very caring people inside of it. A relative recuperated here after emergency surgery. Through the entire week I was struck by the focus on the patient and how everyone creates a welcoming atmosphere for all. Cam, the director, is an absolute gem - she connected with us instantly and made sure we got the information and attention we needed. And she obviously sets a very high standard for everyone to follow, based on my interactions. Victoria, Lupita, the fantastic CNA/military veteran (I'm so sorry I didn't catch your name!) - my relative and I received great care and service. My relative asked Cam to compliment the chef when she checked out - the food was that good. When does that happen in a rehab facility! While no one ever wants to be in such a facility, this would be a darn good place to be if you needed it.

Jacquelyn D.

Every staff Member went above and beyond their duties! From the CNA‘s and Nurses, Tom Jones Social Director, PT’s &OT’s and the admission executive Camalin Jones!
Thank you all for another wonderful experience!♥️

Julia C.

I was really wary of these places for my mom who needed a lot of care after a major health event earlier this year. La Casa Via took great care of her and helped her heal as quick as she could. The staff were all kind and accommodating. I am forever thankful for Cam’s support and the excellent wound care nurses.

Anthony H.

I remember how bad my health was at John Muir Walnut Creek hospital and I was very worried about my recovery. I couldn't even get out of bed by myself. I was informed that I had a lumbar infection and would need skilled nursing and rehabilitation. When I was transferred to La Casa Via I was scared of needing IV antibiotics for over 30 days. I was very happy with the staff and care I received. Little tasks seemed impossible but now I am able to get out of bed on my own! The PT and OT were excellent. I have learned a lot and prepared to go home. I have made many friends at La Casa Via and if I ever need help again I will be returning!!!!