IMPACT - Milwaukee, Wisconsin

Introduction to IMPACT

For individuals and families seeking comprehensive social services, IMPACT stands as a dedicated non-profit organization committed to improving lives within the Milwaukee community. Located at 6737 W Washington St # 2225, Milwaukee, WI 53214, United States, IMPACT operates with a mission to address critical needs and empower vulnerable populations. Their commitment extends beyond simple assistance; they focus on fostering self-sufficiency and creating lasting positive change. This document provides a detailed overview of IMPACT, outlining its core functions, location details, contact information, and community feedback.

About IMPACT: Mission and Services

IMPACT’s core mission centers on providing a safety net for those facing challenging circumstances. They achieve this through a diverse range of programs and services tailored to meet the specific needs of their clients. The organization’s approach is rooted in compassion and a belief in the inherent dignity of every individual. Key service areas include:

• Housing Assistance: IMPACT assists individuals and families in securing stable housing, offering resources for rent assistance, transitional housing, and homelessness prevention.
• Food Security: Recognizing the vital role of nutrition, IMPACT operates food pantries and provides meal programs to combat hunger and food insecurity.
• Job Training and Placement: A significant component of IMPACT’s strategy involves equipping clients with the skills and resources necessary to secure meaningful employment. They offer job training workshops, resume assistance, and job placement services.
• Case Management: Individualized case management is a cornerstone of their approach. A dedicated team works closely with clients to assess their needs, develop personalized plans, and provide ongoing support.
• Mental Health Support: IMPACT recognizes the importance of mental wellbeing and offers access to counseling services and mental health resources.

Location and Accessibility

IMPACT’s physical address is 6737 W Washington St # 2225, Milwaukee, WI 53214. The organization prioritizes accessibility for all its clients. Notably, they offer a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and ensuring that individuals with mobility challenges can readily access their services. The Milwaukee location provides a central hub for serving the surrounding communities.

Contact Information

Individuals seeking assistance or wishing to learn more about IMPACT can easily connect through the following channels:

• Phone: 4142564808
• Website: impactinc.org

Community Feedback and Reviews

IMPACT has garnered a considerable amount of feedback from the community, with 70 reviews available on Google My Business. The average opinion currently stands at 2.4 out of 5 stars. While the average score reflects a need for improvement, many reviews highlight the dedicated staff and the transformative impact of the programs. It's important to note that recent reviews suggest a shift towards more positive experiences, indicating ongoing efforts to enhance service delivery and client satisfaction. A deeper dive into specific reviews can provide valuable insights into areas of strength and areas where further development is warranted. The organization is actively responding to feedback and implementing strategies to address concerns raised by clients.

Specialties and Additional Information

IMPACT operates as both a non-profit organization and a social services organization. This dual designation reflects their core purpose: to address social needs and provide vital support to individuals and families. They operate with a strong emphasis on collaboration, partnering with other local organizations to maximize their impact. Their approach is holistic, recognizing that individuals often face multiple challenges that require a multifaceted response. Furthermore, IMPACT is dedicated to financial transparency and accountability, ensuring that resources are utilized effectively to benefit the community. They maintain rigorous reporting standards and welcome inquiries regarding their financial practices.

For those seeking to contribute to IMPACT’s mission, opportunities for volunteering and donations are readily available. The organization actively seeks dedicated volunteers and welcomes financial contributions to support their ongoing programs and services. IMPACT is a valuable asset to the Milwaukee community, and its continued success relies on the support of its clients, volunteers, and donors. Continuing to improve on the average opinion will be a key focus moving forward.

👍 Reviews of IMPACT

Sheka J.

1/5

I honestly do not know why they are open and what they are receiving money for....the hold times are long and they DO NOT return callbacks....I've needed help over the years and never actually received help...This particular time it took me.complaining about an insensitive worker and requesting a supervisor callback to receive what I thought was help....after all these years a worker just informed me they do.not do intakes over the phone and I have to meet with an in-person case manager to get a shelter referral.....This was all new to.me seeing that they always told me I need to wait for.a callback that I never receive....I'm not sure who do.update trainings here but they failed tremendously....Finally meet a case manger Diamond...and of course she does not answer or return text or voicemails....So now I'm back at square 1.
.u call 211 they act like they have no record of u calling or no idea of what you are talking about.....they never have correct info and it seems like they tell you anything to get you off the phone.....WE SHOULD NOT BE REQUIRED TO GO TO THEM FIRST FOR HELP.....NOONE IS CLEARLY WORKING OR HELPING THE PEOPLE..
.. the shelters should be empty by now because who are they giving the referrals too I feel that should be investigated.....When I went to apply for help there was only 4 of us in line..so what does that tell you? This is very frustrating because I am doing my part by securing a job...but it is extremely difficult to be there for a school of children and I do not even have my basic need of housing met....WHAT IS 211 REALLY HERR FOR?

Charles M.

3/5

Dealing with the case, managers can be pretty helpful.But the receptionists overall are extremely rude and impatient.

Bernard L. B.

1/5

My experience with Impact has been nothing but lies.i need a shelter for a short time to get back on my feet. I have the chance to get a good paying job but impact isn't helping me at all. I'd like to give a better review but I can't because they don't seem to care.

Tyra B.

1/5

Useless list of resources. Why do they have to refer you to homeless shelters are the shelters that incompetent that they can't verify with their own eyes? Or use their own judgement. PSA to all you businesses that refer people to call 211 to use your services STOP ! . 211 is useless!! You can't be that lazy to where you can't decide for yourself if a person needs help! Also the housing intake is a JOKE they don't call you back so that you can even get into a shelter or help. These companies REALLY need to handle the public themselves! You will be A$$ out messing with 211!!

Alexandra A.

1/5

Have not even been there yet and I am so frustrated/disappointed. Was told over the phone by a “supervisor” that we could do a walk in appt Wednesday as long as we paid over the phone 2 days in advance. Called to pay and was told they do not and have never done walk in appts. We can do an over the phone appt Friday instead but will have to snail mail us docs to sign and then we mail back and have to wait who knows how long for that to be submitted to DMV. I asked if In person how long does it take and was told I can call the DMV 48 hours after appt to see. The miscommunication on the walk-in has completely obliterated the plan to bring documentation to the DMV. Lady on phone does not care at all and was not willing to help. She also advised no documentation was needed…not even a ID for the person who has the appt. Sooo anyone can go and do this and say they are that person?! The point of a place like this id to HELP. If you have no desire to help people, get another job. So sad really.

Nvm M.

1/5

Oh god this place is a joke . They want just your money I'm trying to get my license back when corona happened i paid $300 and $75 that total $375 for nothing . When they get the money they never call u back . They don't answers your questions specially now with the new Management. In one word: the just want your money they're not the to help u and they don't care about your Condition.

Ikimono G.

1/5

Been literally dealing with them for over a year now, trying to get my license back. Ive spoken with Sandra over 4-5 times now and she always gives me the same runaround answer, which results in nothing getting accomplished. They try to force you into spending more money, by either not returning your phone calls or give you answers that take weeks for them to fulfill. The employees are always rude, & sounds like they are in a hurry to get you off the phone. When you try to ask for upper management, its always the same “They’re in a meeting all day” answer & honestly as a tax paying American Im disgusted with their services. Not only are they halting people’s lives, it seems as if they are intentionally trying to bypass deadlines in order for the customer to pay more. No one is held accountable & Im fed up. If anyone reading this has the number to corporate or someone that can hold them accountable for their actions, please provide it. New management is a must, because at this rate they’re forcing us to drive illegally due to their lack of care and desire to help.

Hannah G.

1/5

If I could give 0 or negative stars I would. I have a disability, and one of the case managers, Sandra Hunt, treated me diagustingingly from the very second she found out about my disability. Her behavior towards me throughout every interaction was extremely discriminatory and could have had catastrophic consequences to my life, all because she refused to accept that my disability was real. Or was angry that she was forced to accommodate me. I will be filing a Civil Rights complaint against IMPACT as a direct result of how Sandra thought it was ok to treat me. I highly encourage anyone whose had a bad experience do the same in filing a complaint.