Wellspring Lutheran Services Covenant Skilled Nursing & Rehab - Saginaw, Michigan

Kelly K.

My uncle was placed at this institution after falling and requiring therapy. The facility looks beautiful. Cleanliness, not so much. Same debris laid on the floor for two weeks. Had to inquire for my uncle to have showers. My uncle was left on the commode for a really long time. Even after pulling the emergency cord. The excuse was shift change. Food is not good. Plan to bring food for your loved one. My uncle was released and is not ready to be independent and on his own.
Run from this location. Some of the employees are great. The whole experience and the leadership needs an overhaul.

jhaenke

My mother went there for PT after a spinal cord injury. Run away from this facility. Looks great, beautiful facility but looks are deceiving. Not enough staff, food terrible, my mom didn’t get showered, wait wait and more waiting to get anything done! PT was a joke, what they said was going to happen didn’t happen. We ended up taking her out of the facility early after having a nurse friend access the situation. Run from this place!

Cindy S.

I had the pleasure of touring this facility with the Saginaw Chamber. I was very impressed with the size of the rooms and all rooms having private bathrooms. They are very modern and spacious. The staff was very kind and friendly! I would absolutely send my family here!

Jodie G.

Wellspring was chosen to care for our loved one because of the high recommendations we received. Our family member has been well cared for, we received helpful insight / information when needed and the facility is very nice. We have not been disappointed and would recommend to others.

jacqui B.

The care my mother received was inexcusable. They have no idea how to deal with a dementia patient. No aggressive behavior on her part. Because we had enough and took her out they refused to forward any medical information. I would compare it to the animal shelter but that would not be fair to the animal shelter. 👎

Dean K.

We just transitioned my Father in-law to another facility and I would highly recommend avoiding this location for numerous reasons. For starters, this isn’t a state licensed facility and I think the poor level of care is reflected in this fact. Throughout his year long stay at Wellspring, his hygiene wasn’t a priority and he often went weeks without a shower or shave. They always claimed that he didn’t cooperate. His room was so messy during my last visit, my Wife and Mother in law had to vacuum and wipe down the furniture. His clothes, towels, and other belonging constantly disappeared and I blame the facility management for this unacceptable issue. The current management (Lou) was always poor at follow through and seldom followed up on critical items.

In the end, my Father in-law was successfully transitioned to another facility that cares about their residents. They even agreed to wash the unlaundered clothes Wellspring provided during the move out. he even received a shower on his first day. Its Ridicules that they wouldn’t think to take care of this small item (laundry) and another example of their lack of attention to detail.

I could go on further, but think i made my point. Please evaluate your other options and don’t trust this location to provide trusted care! Thank you!

Karen K.

The importance of finding a place for my dad that is safe and loving for his final days on earth is extremely important to me. Wellspring Lutheran memory care facility is not this place for many reasons and I’m happy to tell you why...

- We were continually promised things from Lu that were never followed through (“I’ll check on that and get back to you“, “I’ll make sure that gets done”). We quickly learned that if her lips were moving, it was a lie!
-There is a constant turnover of staff. In my opinion, these aids are underpaid and under-educated as far as handling Alzheimer’s patients. There were a select few aids that were qualified to handle these patients, but more that were not.
-The personal hygiene of my dad was never a priority. He would go up to 3 wks at a time without a shower. We were told he refused a shower, and unless my mom or a qualified staff member were around, it never happened.
-There were times he went without his anxiety medication which would leave him agitated. Instead of finding an alternative way to get him properly medicated (smash meds in ice cream, food or BOOST), he would go unmedicated.
-Many of his personal belongings (shoes, towels, underwear) were constantly missing from his room. We had to mark his belongings at admission time with his name and room number but that didn’t matter.
-His laundry was never done or returned to his room. Often times my mom took his dirty clothes and sheets/towels back to her house to do and return them the next day.
-There was a rate increase for his rent and there was NEVER an increase in his care.

In my heart, transitioning my dad into memory care was one of the most difficult things I have ever had to do. I was hoping the little things for his care would be a priority... like making sure he was clean, tucking him into bed at night, putting pajamas on him at bedtime, lotion on his dry hands and feet, etc...and this was never done. These may seem like minimal requests, but are so important to me when it’s my dad and I can’t be there to do it.

It has been a blessing that we have removed my dad from this facility and found a new memory care location where he is happy, clean and cared for like he deserves. I wish we would have made this change sooner.

If you’re asking for my opinion, I would NEVER recommend Wellspring Lutheran memory care for someone you love.

Debra S.

Our Grandma Marj is there, it's very clean and well maintained. We are so grateful for the care they give her, which we are unable to give.