the Montrose Center - Houston, Texas

Wess S.

I have been waiting for almost 30 days to receive assistance from the Montrose Center, and I haven’t even spoken to anyone about being assigned a case manager. For an organization that claims to be a refuge for the LGBTQ community, this experience has been nothing short of disheartening.

The staff has shown little to no urgency or compassion, which is shocking considering the vulnerable individuals they are supposed to serve. They market themselves as a safe haven, but the reality feels like they are more interested in collecting donations than actually helping the people who need it most.

For an organization that prides itself on advocacy and community support, their actions—or lack thereof—tell a very different story. The Montrose Center needs to take a serious look at how they operate because right now, they are failing the very community they claim to uplift.

BARRY M.

If could give this place zero stars, I absolutely would. I have been attempting to get in contact with someone at the Montrose Center for three months now, leaving countless voicemails and trying to set up appointments—none of which have been fulfilled. Despite my persistent efforts, I have yet to speak to a single person.

When I visited the center in person, I was met with an unfriendly atmosphere. No one offered assistance or even attempted to help me get checked in. For a place that claims to be a resource for the LGBTQ+ community, the lack of responsiveness and care is shocking and deeply disappointing.

I’ve also noticed an alarming number of similar complaints in their reviews, and it’s even more disheartening that no one from the organization seems to care enough to respond. After doing my research, I’ve identified the organizations that fund the Montrose Center and have recorded my phone calls to show how poorly they handle their operations. I plan to share these recordings with those organizations to highlight the neglect and lack of service provided here.

Furthermore, I will be filing a formal complaint with the Better Business Bureau and contacting all relevant organizations that support this business. It’s unfortunate that it’s come to this, but after three months of being ignored, I feel I have no other choice.

This center is supposed to be a safe haven for the LGBTQ+ community, but my experience has been anything but. The Montrose Center needs to take accountability for its actions—or lack thereof—and start treating people with the dignity and respect they deserve.

Fredrick T.

I was homeless because of this place the young black lady told I made to much money to receive help I asked her how did she figure that . She replied that I made $7.000 a week I worked at Krogers as stock. There is no way I could’ve made that much money and I asked her to show me she replied I can’t help you sir your making big bank two weeks later I was out on the streets and I was referred by the doctor office I receive medical attention a year later I went back and she never called back. This place needs to be shut down

Micheal H.

I’ve been trying to reach someone at the Montrose Center for two weeks, calling daily, leaving multiple voicemails, and still haven’t spoken to anyone. Despite being referred here with high expectations, I’ve only encountered voicemail after voicemail—no response, no follow-up, just a wall of recorded messages. When I finally reached out to share my frustration about the lack of contact, the attitude I received was dismissive and unhelpful. For an organization that offers such important services, this lack of accessibility and compassion is disappointing.

Pinkie P.

Almost a year ago I contacted this center asking for help. I never recieved any type of callback or email. If I hadn't been able to return to an unsafe home I'd be out on the streets. So thanks for nothing.

Astrid

Hate is easy, as evidenced by some of the review bombers. This place has been home to many pleasant memories, and supports the community. It's sad to hear some of the stories that they don't help in, but I'm thankful for this place's existence.

Kevin M. C.

An absolutely amazing organization and facility, staffed by some of the most selfless and hardworking people in the city.
I strongly recommend them if you need their services, or if you are looking for a charitable organization that will make good use of your donation.

Cat G.

I’ve been going here for mental health services for a year now. Therapy isn’t so bad but my real issue is with the psychiatrist fellows they have here. I can’t ever get in contact with them, If I need my medication refilled I can’t get a swift response. Awful service and they don’t even keep the same doctor. You’re better off going to Legacy at the very least they respond to you over there.