The Club at Los Gatos - Los Gatos, California

Zyra C.

When we first joined The Club Los Gatos, we loved it. The facility felt really nice and intimate, and everything they offered seemed worth it. But as the club got busier and added more members — especially after they raised their prices — the experience started to go downhill. We honestly expected better improvements with the price increase, but instead, we felt like it wasn’t really worth it anymore.

If you’re mainly joining for the classes, it’s still a pretty good spot, just know that the classes can get very crowded. If you care more about the gym floor and machines, you might be disappointed — there isn’t much variety compared to other gyms in the area.

One last thing — cancelling our membership was a hassle. Everything had to go through email support, and even the Membership specialist who signed us up couldn’t help us cancel or even give us information about our questions and kept redirecting us to email support which takes a very long time to get back. Then, when we emailed support, they completely ignored parts of our message, which was frustrating. I had some held backs from leaving TCLG mostly because they were the closest gym with child care. But after the poor communication we decided to cancel instead of freezing our account.

We had some good times there, but overall, we left like the facility does fully focus on their members the best way to word how we felt was that we felt like dollar signs in their eyes. No genuine acts they gave made us feel like it was worth the amount we were paying

Seth K.

I had a very disappointing experience with The Club at Los Gatos. I received an email from the general manager accusing me of breaching their guest policy by bringing my wife without purchasing a guest pass. The problem? I'm not married to a woman.

I immediately responded to clear up the misunderstanding, but despite multiple follow-ups, I never received a reply. It's incredibly frustrating to be wrongly accused and then completely ignored when trying to resolve the issue. I expected better from a club that prides itself on community and service.

If you're considering joining, I'd recommend looking elsewhere unless you're okay with being wrongly accused and left without any support.

Sage B.

Joining The Club at Los Gatos has been great for my fitness goals. I love the hot yoga with heated floors! Their facility has a variety of classes and is a great value for the level of instructors. My fiancé and I first spoke to Coral and she generously helped us learn about the programming here. Their pilates classes will not fill up for members most times. I highly recommend Chelsea and Stacey for the pilates reformer classes. It has been nice to belong to a place so friendly after just moving to NorCal.

Michelle C.

The Club at Los Gatos (TCLG) breached our contract by failing to provide adequate facilities and classes. The exercise classes were frequently all booked, and several times when I came in for registered classes, they were far above capacity. These overfilled classes, often in the Heated Studio, were a fire hazard and unhygienic, with yoga mats bumper to bumper. Additionally, we often ran out of resistance bands and blocks due to overfilled classes.
The exercise floor was commonly so packed that there were no available machines or treadmills. The treadmills were reserved every day at peak times for an exercise class, and the facility had inadequate air conditioning. I was not informed that many classes required bringing my own yoga mats, towels, and boxing gloves, which was inconvenient on busy days. The TCLG parking lot was always full. There were far more Pilates classes available than the free classes included with my $325 membership fee, and the Pilates classes were priced separately.
I have been a member at many fitness clubs, including Equinox, the Sportscenter at Chelsea Piers in New York City, and Crunch Fitness, and I have never experienced these issues at any other gym. TCLG is also more expensive than all those gyms.
Despite complaining several times about the overfilled classes, no one offered to help. Upon leaving early after finding my classes overfilled, the front desk staff made excuses like, "Oh yeah, she let a lot of people in off the waitlist this morning." But there was no apology or offer to make it up to me. I complained to Liz several times via text, and she simply said that she didn't see any full classes on her end, suggesting it was an issue with my app. Regardless of whether it was an app issue or overbooked classes, I did not receive the services or access I paid for. The Club at Los Gatos has done nothing to address my complaints, only denying and making excuses.
Fitness Floor Critique:
The facilities are very small with limited cardiovascular machines and fewer workout machines than any gym I have ever been a member of.
There is only one machine for each muscle group, as opposed to 2, 3, or even 4 at most other gyms.
The single-joint exercise machines are poorly designed, overly large, and unintuitive. They take up much more space than weight lifting equipment at most other gyms, offering only about 60% of the equipment that other gyms provide in the same space.
There is no dedicated stretching area, only functional fitness areas that are used for classes during peak times and are unavailable to clients.
Of the 25 cardio machines on the fitness floor, only 10 are electric treadmills, which are reserved during peak times for WOD classes. The additional 7 curved manual treadmills feel unsafe to run on because the speed increases as you run.
There are only a handful of stairmasters, which are always full during peak times.
The functional training room is mostly empty except during fitness classes. The club could invest in providing guidance to members on how to workout in that area to relieve congestion on the main fitness floor. There are notes on the dry erase board from previous fitness classes but no guidance on how a member can independently do the workout. There are no trainers or staff members in the functional training room to explain how to use the equipment.

In my opinion, there is so much wasted space at TCLG. It is touted as a sprawling 24,000 square foot facility, but in the two months I was there, the only three spaces I used for my workouts were the main fitness floor, the heated fitness studio, and the main fitness studio. At the prices the club charges, they should be investing in expanding the overflowing spaces and classes, and removing or reducing some of the low-demand equipment and training areas.

kertchoo

Am I the only person who finds it ABSURD that they allow people to pay $25 a month to reserve lockers in the locker room? Half the lockers are now reserved for private use, leaving only the bottom row available. Inconsiderate to elderly members, people with mobility issues, and just general members who do not want to bend down to get their things. Sorry, but the locker room is not meant to be a storage container for people who have an extra $25 to spend on a locker. Additionally, any available locker is usually out of battery, meaning it doesn’t even lock. Just kind of weird and tone deaf to charge members egregious costs only for them to not even have anywhere to put their things while working out.

O. L. (.

I contacted the front desk in Dec 29 to inquire about the facility, and unfortunately, my interaction with the representative, Reen (or a similarly named staff member), was disappointing. Despite my polite tone and courteous demeanor, she came across as impolite and unprofessional.

After I finished asking my questions, I respectfully brought to her attention a misleading piece of information on the facility's Google Review page. Instead of acknowledging my concern or apologizing for the mistake, she abruptly ended the call without even a courteous "goodbye" or "thank you." Her unprofessional behavior left a negative impression, and doesn’t give me the desire to register to their club.

sahar H.

Best gym I have ever been to! I love the group exercise classes they offer. Instructors are great. Nieki, my weight training coach is amazing! I am so pleased with my personal training with her and with the results I am achieving!
My 3 years old takes private swimming lessons in here and so far he has been loving it. His swimming coach (Abby) is wonderful, knowledgeable and fun and very focused at teaching.
Highly recommend this place.

Bianca H.

The Club is so unique! It truly became my home away from home. The diversity of classes is unmatched, the staff is so kind, and the community feel is special. Having the cafe, a co-working space, and a beautiful pool to relax by at the end of the day make it truly hard to leave! Highly recommend!