The Brook of Newaygo - Newaygo, Michigan

The Brook of Newaygo

Address: 318 Cooperative Center Dr, Newaygo, MI 49337, United States.

Phone: 2316529800.

Website: brookretirement.com.

This assisted living facility and retirement community offers on-site services, wheelchair-accessible car park, and wheelchair-accessible entrance.

Located at 318 Cooperative Center Dr, Newaygo, MI 49337, United States, The Brook of Newaygo provides a retirement community with assisted living facility services.

The facility has 18 reviews on Google My Business with an average opinion of 3.6/5.

Characteristics:

• Assisted living facility
• Retirement community
• On-site services
• Wheelchair-accessible car park
• Wheelchair-accessible entrance

Other points of interest:

• On-site services
• Wheelchair-accessible car park
• Wheelchair-accessible entrance

Specialties:

• Assisted living facility
• Retirement community

Opinions:

This company has 18 reviews on Google My Business with an average opinion of 3.6/5.

👍 Reviews of The Brook of Newaygo

Mybell T.

5/5

My parents have been living at The Brook for almost 2 years. It is a beautiful, well maintained facility. The culture is one of patience and caring. The Brook offers many opportunities for fun events and group travel. If someone is just a homebody, it is still a great place to be. The current facility manager, Karen, and staff (especially nurse, Chris and Nancy) have gone out of their way to help my parents during difficult and transitional times. The Brook has been helpful connecting us with appropriate agencies and medical. I am very happy with them. I, myself, would live there(if I needed assisted living). My grandkids LOVE visiting their great grandparents at The Brook...that ALONE speaks volumes.

Lisa A.

5/5

My 92 year old dad (w/ moderate alzhemiers) & us kids are thrilled with the care dad gets here. We love the fact that it is staffed with very kind, compassionate & helpful people. The facility is well maintained & beautiful. This is our 2nd experience with assisted living homes. Mom was at another nice facility. However, this facility has a better price, food quality, less staff turnover & very happy residents & family members in comparison to what mom had at the place she was at. Dad’s response to living here: “ If you can’t live in your own home anymore this is the next best place.” God is good & dad is happy…that means everything to us
2/26/25 Dad passed on to heaven. The care he & we got in his week of passing was outstanding! Everyone was so attentive to dad’s needs & took wonderful care of us as well. He was only there just over 3 months but our family has experienced such close bonds with the staff in that short time. Thank you Karen Ball, along your amazing, loving & compassionate staff! We are so truly thankful that dad had all of you in his life to love on him & tenderly care for him. God bless you all for blessing us so richly.

Susie C.

5/5

Our family found The Brook of Newaygo experience for our dad very pleasant and worry-free. My dad was happy there and enjoyed and cared a great deal for the staff.
The nurse often worked directly with dad’s doctor and his once a week home care nurse.
We visited on a weekly basis and also found the staff above board and more than accommodating.
His studio apartment was more than we hoped for and the entire building is beautiful and well cared for. The residents we spoke to when we stayed and shared a meal with dad we’re happy and content. The meal portions were more than sufficient and I found them appealing, and good as did my father.
I’m grateful for The Brook and their staff and highly recommend them.
....S. Commons

Lisa B.

4/5

My mom has been there pretty much since they opened. The Brook is a very nice place for her to be. Like with ANY business, there are always ups and downs for everyone, residents, staff, etc.but I have not heard of anything drastic going on or anyone being mistreated. Before COVID I spent lots of time with my mom there, days at a time, as well as talking and playing card games with some of the other residents and was always treated very well by the staff. Mom is happy there and really enjoys many of the staff members.

Ute A.

4/5

Just for some balance: my mother has been at The Brook for a little over a month, and I/she couldn't be happier with the staff, the food, and how she is treated. She too has memory issues but the staff have treated her respectfully and patiently. From what I have seen so far, I highly recommend this facility.

Patty S.

1/5

DO NOT place your loved one here if you care about them! My mother has been here three months and I've had nothing but problems right from the very first day. I've had issues ranging from them not giving her meds to trying to give them twice! The food isn't good or isn't prepared correctly, cold, and the residents are not fed nearly enough. My mom's breakfast this morning consisted of one piece of French toast and one sausage link, cold. My two year old grandson eats more than that. The workers don't care, they're lazy, and are just there for a paycheck. Cook running around the kitchen and dining room bare footed, aids smoking outside the dining room with the door propped open and smoke coming in while residents are trying to eat, aids pouring out meds into the palm of their hands then expecting my mom to take them. The list goes on and on. I have two entire pages in my notebook with all the issues, dates, times, and people involved. I have made multiple complaints, had multiple meetings, made multiple phone calls and nothing gets resolved. They continually make excuses, and now, my mother has been evicted! I was given two weeks to move her! And no, I'm not behind on the rent, but because my mother's Alzheimer's causes her to be negative, she has been evicted. I was told, by Nancy Robbins, when I signed the lease, that she could stay there as long as she needed, till the end, as long as she did not wander or become combative. Well, now they don't want to deal with her or my complaints and so she is being evicted. They tell you lies to make you want to put your loved ones here, they rope you in with a beautiful building, but it's not worth your loved one's health. Now my mom will be separated from her dying boyfriend because we have to move her so far away. They will tell you your loved one is lying and making things up, but we have a nanny cam in her apartment and she is not lying. I wish I could post pictures here. If you go in, speak to the residents, they'll tell you how awful it is. I've heard them make many remarks to staff but out falls on deaf ears, they don't care. This is not the place it seems to be, and if you have no choice but to place a loved one here, get a video camera. I have reported this facility to the BBB, the ombudsmen, and filed a complaint with the state of Michigan, and contacted my attorney.

Angie S.

1/5

They secluded my mother-in-law because she upset another tenant. Fed her in her room. One slice of pizza on a paper plate...no drink
Breakfast was one slice French toast and one sausage link no drink.
They are not licensed! PLEASE beware. She has been through a lot of UNNECESSARY emotional trauma.

Amy W.

1/5

PLEASE DO NOT ALLOW YOUR LOVED ONES TO GO HERE!!!!! THEy ARE A JOKE!!!A SCAM!!! this place can not be trusted... Very expensive, problem after problem and are not properly trained to work with patients that need memory care. They are not the caring compassionate people they claim to be. They have mistreated my family member and had to remove them from that place. I would not recommend this place to my worst enemy... in fact, this place doesn't even deserve one star but had to rate with something in order to write a review and felt the urge to do so in order to warn others of this place so they don't make the same mistake as we did.