The Brook of Gaylord - Gaylord, Michigan

The Brook of Gaylord

The Brook of Gaylord is an assisted living facility and retirement community located at 900 Hayes Rd, Gaylord, MI 49735, United States. This establishment offers a warm and welcoming environment for seniors seeking a comfortable place to retire or receive assistance with daily living tasks. With its convenient location and various on-site services, The Brook of Gaylord has become a popular choice among residents and their families.

Location and Contact Information

Address: 900 Hayes Rd, Gaylord, MI 49735, United States

Phone: 9897326200

Website: brookretirement.com

Specialties and Services

• Assisted living facility
• Retirement community

On-Site Services and Accessibility

• On-site services
• Wheelchair-accessible car park
• Wheelchair-accessible entrance

Reviews and Opinions

The Brook of Gaylord has received 14 reviews on Google My Business, with an average rating of 3.8 out of 5 stars. Many residents and their families have expressed their satisfaction with the quality of care and the attentive staff. One reviewer praised the cleanliness and well-furnished building, as well as the dedicated management team. They mentioned that the manager, Bree, goes above and beyond to address any concerns and even adopted a resident's cat when it became difficult for the resident to care for it. However, some reviewers have noted a concern about the turnover of nurse aides, which is understandable given the competitive pay offered by other facilities. Despite this minor issue, the overall experience at The Brook of Gaylord has been positive, and the establishment is highly recommended for those seeking an assisted living facility or retirement community in the area.

👍 Reviews of The Brook of Gaylord

J K.

4/5

My mom has been at the Brook of Gaylord for 4 years now and we are very happy with the experience. The nurse aides are caring. The building is clean and very well furnished. The manager in charge, Bree, is AWESOME. If there is an issue with my mom Bree calls immediately. Mom had a cat for a while that just didn't work out. Bree adopted it! My only concern is the turnover of nurse aides. I'd assume other places are paying more money and it's easy for them to jump ship for more pay - I sure can't blame them. Overall, great place I'd highly recommend.

Mark N.

5/5

Dad stayed for a week for respite care. We couldn’t have been happier! The staff was very friendly and caring. They were very attentive to our requests and seemed to be genuinely happy to be there. The facility was spotlessly clean, right down to the kitchen! Meals were cheerfully served and looked appetizing. The staff was very attentive to the needs of the diners.
We’ll definitely consider using their services again for respite care or long-term residency.

Erin K.

1/5

I have a family member living at the Brook and they are flat out refusing to release his medical information to his court appointed guardian. Copies of the court documentation has been provided multiple times. The staff here is either untrained or deliberately disregarding court documentation.

Carrie S.

5/5

We visit from Nebraska several times a year. We are very pleased with the care at The Brook!

G F.

1/5

Pay attention to your loved ones at this facility.It does not offer the quality of care that it should.

dave C.

5/5

The best place to take your loved ones

Mary L.

5/5

susan T.

5/5