Su Casa ~ Ending Domestic Violence - Long Beach, California

Mee Mee

These people honestly couldn’t care less about women in need of support. I was in here with my 7 year old daughter and pregnant with my son. When I entered the program I was already 7 months pregnant fleeing domestic violence. The program is a 30 day program but upon entry they claim to assist with anything you need to get your life back including housing… they did not. 8 months pregnant I put the footwork in by myself while they did absolutely nothing but disrespect me. I gave birth while at the program and my exit date was the next day. On top of them not assisting me with housing, my newborn and my daughter and I ended up sleeping in a car 2 days after having an emergency c-section. These women were the most un-empathetic women I have ever come across. They lac any sort of compassion necessary to deal with women in these situations. Please ladies, if you’re in need of support and trying to get your life back, consider another program. There are so many programs that actually want to help. All they care about is finding that’s not even used to assist you.

tiphanie brooke

A Disappointing Experience with Su Casa: Broken Promises and Unprofessionalism

I had high hopes for Su Casa, a non-profit shelter in Los Angeles, but my experience has been nothing short of disappointing. The organization seems to make a lot of promises but fails to deliver on them, leaving vulnerable individuals and families in an even more precarious situation.

Su Casa presents itself as a place of refuge and support, but in reality, it falls short of its mission. The shelter provides photocopied gift cards to its members, which often turn out to be invalid or unusable. These gift cards are supposed to help clients purchase essential items, but instead, they add another layer of frustration and stress. It's disheartening to see an organization that claims to support victims of domestic violence and other vulnerable populations fail to meet their basic needs.

The case managers at Su Casa exhibit a level of unprofessionalism that is not only shocking but also harmful to the clients they are supposed to serve. There have been numerous instances where case managers gossip about clients with other employees, external agencies, and even among clients themselves. This breach of confidentiality not only undermines the trust clients place in the organization but also creates a toxic environment where clients feel unsafe and unsupported. Professionalism and discretion are crucial in such settings, yet they seem to be sorely lacking at Su Casa.

One of the most troubling aspects of Su Casa is its apparent prioritization of drug addicts over victims of domestic violence. It has become evident that clients with CalWORKs cases are accepted into the shelter more quickly than those who are fleeing abusive situations. While both groups deserve support, it is alarming that victims of domestic violence, who are often in immediate danger, are not given the urgent attention they need. This practice raises serious concerns about the shelter's commitment to its stated mission.

For those who do manage to secure a spot at Su Casa, stability is hard to come by. Clients and their families are frequently shuffled around the shelter's tiny homes, forcing them to constantly adjust to new living situations. This constant upheaval makes it incredibly difficult for families to regain a sense of normalcy and stability. Each move comes with the challenge of adapting to new, often unexpected, changes and living arrangements with other families. For individuals who have already experienced trauma, this lack of stability can be deeply retraumatizing.

Su Casa's failure to deliver on its promises, coupled with unprofessional staff behavior and questionable priorities, makes it a deeply flawed organization. The shelter's clients, many of whom are already in vulnerable positions, deserve far better. It is crucial that Su Casa addresses these issues, restores professionalism among its staff, and re-evaluates its priorities to truly serve those in need. Until then, I cannot in good conscience recommend this shelter to anyone seeking safety and support.

Colorado Springs Mountain

We were told that the police would be called on us knowing my abuser was activity looking for us. I asked for needs for my children. As this organization was throwing out donations in the dumpster. The place is being remodeled and they told me walking in the door there were no gift cards or options. I signed my paperwork for housing and they put me and my children on the street. They said they can send a Lyft to place us at the doss office. All the while they wil act cruel and have demeaning behavior that will not have a strong comfort: the racism is real here. If you are outside of
The Hispanics community they will starve you out day you are mentally ill . Won’t help. They couldn’t give me resources because they called all the resources including 211 to not help me and my girls. I’m grateful the doss office knows about the nonsense going on in this shelter. They stated it doesn’t need to be open. Please abused women! Do not goto this place and look for help especially if you are African American. They will starve you out and threaten you with the police. Dpss said I should have let the police come to see the empty refrigerators. Be safe out there !

BiggRobb112 IDGAF

Very rude. People here didn't want to help nor try to help. Came here to pay my DV restitution and I told here that I didn't have my court papers but I knew my case number. She stated I need the papers. She was so none chalant and rude. Left and went to another place in San Pedro that helped me without any paperwork nor attitude.

Sonja Edwards

Excellent experience for me and my son many years ago.

Jazmin Hernandez

They didn't help me at all!

cesar martines

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Amerria Fuller