Neighborhood House Clothes Closet - Rochester, Michigan

なし絶対

I'm leaving a 1 star rating which I'll go through fully and explain my reasoning as to such.

The neighborhood house clothes closet. This is now a former shell of what it use to be.

For context I've been going here since I was a baby, now I'm currently a adult as we speak.

When I was a child the staff there use to be extremely kind and greeted people, for clients such as what I and my parents fell under we were able to gain stuff to help us immensely due to low wages. Such as every month you can come in get 3 tops, 3 bottoms, a jacket or winter coat, a blanket/sheets every 6 months, socks, underwear, bra, shoes every 3 months. The staff there would even point out stuff to people there whenever they would have good items such as clothing or furniture, Because the clothes closet was intented for people not making enough money to get clothes on their back, and necessities. Not to mention everything they get is **donated** not sold to them it's given.

They didn't have it open to the public originally due to it was connected to neighborhood house, however slowly they started to implement cost if clients wanted extra clothing however at highest something would cost was $5 at most and that's if it was furniture, and slowly was open to the public after years.

But ever since they got new management they have become a former shell of what the use to be, now they're using their donations given to them to make a quick buck and it disgusts me.

Clients now can only go 6 months out of the year when 2 years prior they could go every month because it was intended for families who make less money. You can only get a winter jacket and light jacket once every 2 years (so if you have growing children good luck keeping them warm) and same thing for bedding.

Next they now have become full on money goblins, everything they have is given/donated to them and they are taking those donations and selling them for ridiculously high prices raging as high as $100. In fact they are even putting aside items for resellers to buy off them before anyone else can get to them which I overheard the visit I had today.

Furthermore they now have implemented tables/racks that clients cannot even get items off them for free like this was intended for selling purses as high as 20-60 dollars.

And due to them now trying to make a quick buck their racks are over filled to the brim with clothes to the point you can hardly move the clothing to see what's there in the racks at times, especially the coats it's absolutely ridiculous.

And last their staff is extremely disrespectful. Everytime I try to great them I'm always met with a scoff or annoyed sigh, and they nit pick the clothing like it's coming out their own wallet.

Overall I'm disgusted at the Neighborhood houseclothes closet it's a former shell of what it use to be and is now a money grab for resellers or outrageous prices.

If you want to donate high valuable stuff
to reach a family in need, don't do so here I'd suggest Facebook market place and putting it up for free for or gods helping hand if you want your donations to hit a family in need because they'll use your items here for a quick buck, and very limited for families who actually need it.

Nancy

Always welcome by a smile and hello. J an and the other workers do a wonderful job keeping your visit smooth and fair the clothes closest has been very helpful for my family and want to thank everybody who donates the gentle used clothing and household things , your kindness has helped so many family’s . Thank you Diane from the neighborhood House for referring this place. Sincerely Nancy Dybash👍🏻💰👏

Syeda S.

very unfriendly environment . They treat people differently in terms of skin color. When I greet them, they ignore me. It was not welcoming at all. They should write somewhere "People of colors are not welcome". Their behavior was sounding like "you were not born in the USA" and interestingly they are giving the donations from neighbourhood but acting like they are giving their own belongings!

R O.

Very helpful and offered to put my items i was carrying in a pile on the counter. Thank you for the reusable bags. Such cute cute cute clothes! 😍 had a great time ! Found stuff for my family too!

Sunshine H.

Great selection of second hand clothes. No changing room to try on clothes though.

Chocolate R.

Called in and asked if they had what I needed and she told me and when I arrived a half hour later I was surprised to find everything I needed and lots of things I wanted. I swear I got a new wardrobe with shoes and jewelry for 54.00 that's the best deal hands down. I'm very grateful I found this place years ago and I'll always return thank you kind lady 💞💯👌

Kat K.

What a fantastic place! We donate all the time and now we shop here too! Great prices and clothes, shoes, etc. Always finding name brand, near perfect condition or even with original tags still on, for only a few dollars. Remember to do some good for your community, clean out some drawers and donate to people in need!

Amy K.

The Clothes Closet itself is very nice, and Neighborhood House does great things for the most needy people in the community. Sometimes the manager can be a bit stern, but she's only following their rules. Staff are usually very kind!