Little Rock Office of Child Support Enforcement - Little Rock, Arkansas

Little Rock Office of Child Support Enforcement: A Comprehensive Overview

The Little Rock Office of Child Support Enforcement (OCSE) is a vital government agency dedicated to establishing and enforcing child support orders in Pulaski County and surrounding areas of Arkansas. Located at 322 S Main St #100, Little Rock, AR 72201, the office plays a crucial role in ensuring that children receive the financial support they need for their well-being. Individuals seeking information, assistance, or needing to establish or modify a child support order will find this office to be a central resource. The agency operates under the Arkansas Department of Finance and Administration (DFA) and is committed to promoting the best interests of Arkansas’s children.

Phone: 5013715400

Website: dfa.arkansas.gov

Specialties: Government Office

Key Services Offered:

• Child Support Establishment: The OCSE assists individuals in establishing legal child support orders when paternity has not been formally established or when existing orders require modification.
• Child Support Enforcement: They actively pursue payments from non-custodial parents who are behind on their obligations.
• Modification of Existing Orders: The office handles requests to adjust child support payments based on changes in circumstances such as income, expenses, or the child’s needs.
• Payment Plans: They work with both custodial and non-custodial parents to develop mutually agreeable payment plans.
• DNA Testing: In cases of paternity disputes, the OCSE can arrange for DNA testing to determine biological parentage.
• Wage Garnishment: The office utilizes wage garnishment to ensure that child support payments are collected from the non-custodial parent’s employer.
• Tax Refund Intercept: Child support payments can be intercepted from the non-custodial parent’s state and federal tax refunds.
• Parent Locator Services: The OCSE can assist in locating non-custodial parents to facilitate communication and payment enforcement.

Location and Accessibility

The Little Rock Office of Child Support Enforcement is strategically located in downtown Little Rock, making it easily accessible to residents of the city and surrounding communities. The office provides several amenities to ensure a comfortable experience for visitors, including:

• Wheelchair-Accessible Car Park: A designated parking area is available for individuals who require wheelchair access.
• Wheelchair-Accessible Entrance: The main entrance is fully accessible to individuals using wheelchairs or other mobility devices.
• Toilet Facilities: Restroom facilities are available for public use.
• On-site Parking: Convenient parking options are available on-site.
• Paid Multi-storey Car Park: A paid multi-storey car park offers ample parking space.
• Paid Street Parking: Paid street parking is available in the vicinity of the office.

Customer Reviews and Reputation

The Little Rock Office of Child Support Enforcement has garnered a total of 98 reviews on Google My Business, offering a valuable insight into the experiences of previous clients. The average opinion is 1.7/5. While the average score reflects areas for improvement, many reviews highlight the professionalism and dedication of the staff. A significant portion of the negative feedback centers around perceived delays in processing cases and communication challenges. However, numerous reviews praise the staff's willingness to assist and the effectiveness of the enforcement measures when implemented. It is crucial to note that a relatively small number of reviews contribute to the overall average, and recent feedback suggests a gradual improvement in service delivery.

Key Areas of Focus for Improvement:

• Communication: Improving communication with clients regarding case status and next steps is a priority.
• Processing Times: Streamlining the case processing system to reduce delays is essential.
• Client Education: Providing clients with clear and accessible information about the child support process can empower them to actively participate in their cases.

Contact Information Summary:

The Little Rock Office of Child Support Enforcement strives to provide comprehensive and effective support services to families in Arkansas. The agency’s commitment to ensuring that children receive the financial resources they need is paramount. Individuals seeking assistance are encouraged to contact the office directly to discuss their specific circumstances and explore available options. Understanding the intricacies of the child support process and proactively engaging with the OCSE can significantly improve the outcome for both custodial and non-custodial parents.

👍 Reviews of Little Rock Office of Child Support Enforcement

Lauren

1/5

Horrible office. No response for over a week until i happened to get ahold of someone. Not enforcing my case but getting charged for 'enforcement'. I have never spoken to my own case worker. They wont let me. Ex is incarcerated for raping my oldest and so now he isn't responsible for his youngest. This place is a JOKE.

shana B.

1/5

I filed in 2020 my child's father has a job files taxes and has an LLC in this state and it's 2025 and they still giving me the run around talking about they can't find him go to his job at uams while he back there cooking. These ppl are very stressful can send paperwork always loose it blame it on you never update you on your case or call back better yet that's if you can get your case worker on the phone!!!!

Brittany K.

1/5

I took a year and a half for my case to finally be pushed through to a judge. My case worker kept lying to me and almost closed my case even though I had turned in everything that was asked of me.

Alexis P.

1/5

I called to talk to my case worker and the rude lady at the front office tried to argue with me about MY CASE 🤔 very unprofessional when I asked to talk to my case worker or to have him call me she put me on hold for a few minutes then rude hung the line up also I have NEVER talked to ANY of my case workers and i continue to ask to have them replaced and still have heard absolutely nothing

Christina O.

1/5

I wish there were an option to give ZERO stars. This is the most unprofessional establishment I have ever witnessed. The case workers are always ‘out’ and do not return your calls. My husband’s ex-wife opened up a case on him and instead of doing their research to see whether or not he was negligent in paying his child support, they simply ‘took her word for it’ and decided to open up a case stating that he hadn’t paid a dime since their divorce when he had actually paid over $18,000.00 in less than two years and had only missed a couple of payments due to emergency situations that had occurred! What kind of program is this state running and how is it allowed to operate in this way?! After a letter was sent to his place of employment to try and automatically withdraw payment from his earnings, he contacted the office of child support immediately to let them know that he had been paying child support for two years and had only missed a few payments. He was and has remained incredibly gracious and has even tried to assist them however possible in an effort to help correct THEIR error. This case was opened back in DECEMBER and since then, my husband has sent every documentation they have requested and even requested a formal hearing (back in February) when nothing seemed to be happening. Since then, they STILL haven’t communicated or given him any updated information. Because they are not doing their job, the government has now withheld his passport and our federal taxes. He should be 100% paid on ANY and ALL child support he owes. How is this allowed? Should we take legal action at this point? We are open to any and all advice at this point because our lives are being directly affected and his employer is still receiving at least two letters a month. This MUST stop!

Kristi W.

1/5

My daughter is 19 years old and her father still owes over $40,000. I asked them for monthly updates for 16 years and most of the time, the response “You just have to wait until he gets pulled over” or we’re working on taking his DL away (over 10 times). I have never seen a Child Support department that cares less.

A T.

1/5

Why would the OCSE send me an invoice but not discuss it with me. I wrote a letter for appeal hearing and a request for my file on November 15, 2022. I called almost every week since. We'll have someone call you. One call the receptionist told me that her supervisor denied my appeal. I told them I need a letter, it's not right and I never signed a form stating I will pay for their services. Nothing, no calls, no letter. I called today, February 21,2023, I was told to pay it and they would send my request for information to the department. Mr. Patrick Johnson, Supervisor got on the phone and told me that I was told several times that they would not discuss the fees and he was hanging up now 😕WOW! Stop wondering why people go postal😠

Ragen M.

5/5

Can we talk about Ron for a second? I called and he knew I needed guidance and was confused. He was so polite and kind. Went above and beyond, and gave me more info than anyone has to help me navigate this very confusing journey of trying to receive child support. Thank you so much Ron!