Layton Terrace Senior Living - Greenfield, Wisconsin

Bonnie R.

DO NOT move your loved one here, and if your loved one lives here—move them out IMMEDIATELY! My Mother
lived in Memory Care the past 9 months, and she was not being taken care of. I spoke to the director several times, he ensured us changes were in the works, and to come to him with any further issues. When I came to him with more serious issues—there was no response to emails or phone calls. His excuse when we were face-to-face was that he has been overwhelmed trying to fix all of the issues. My Mom is unable to communicate, and not able to know when mealtime is, or when activities are starting. Same with most of the residents! We suspected our mother wasn’t being taken out to the dining room for meals, so we installed cameras – – and we were correct. She was not being taken out for meals, and food was not being brought into her room. She wasn’t dressed most days, groomed, or showered, and her teeth were rarely brushed. Her laundry was always behind, and nearly all of her clothes came up missing . We had to buy an entire wardrobe to replace the missing clothes. Many times we would come in and she would be soiled through her clothes into the couch. She would be in the same clothes for days. We had to call the manager of the staff each time meals came around to let her know that our mother hadn’t been brought out for meals yet. We paid $35 to have the carpet shampooed a couple times, and they didn’t bother to move furniture, or even tiny rugs to clean the floor properly. My Sister and I were the only ones that cleaned our Mom’s room. We moved her out, but we are SERIOUSLY concerned for the other residents in Memory Care. If they are on camera and still not doing their jobs, what does that say about Layton Terrace? We also lost nearly $100,000 towards the 2 year timeframe of paying rent to be able to apply for Medicaid by moving our Mom out of there early. There are aides that have gone to the managers/director with issues—only to be ignored. They have even seen pictures of how some of the residents were neglected, and they ignored the pictures because staff are not allowed to take pictures of the residents. Sinceri needs to inspect Layton Terrace immediately, and address these issues! This is an add on to my initial review:
Matthew Fischer just gave Layton Terrace a 5 star review 2 weeks ago—he is the Director there that doesn’t respond to family members with serious concerns! Also, I called the phone number the “owner” referred me to in response to this review 4/4/2025, and as of today 4/11/2025 NO RESPONSE! Apparently, they do not take these allegations seriously! The residents’ dignity is definitely not a concern for Layton Terrace staff or management; however, not feeding them is death!

Badger M.

New management is not good. My folks lived there for about 8-10 years and each year the rent went up (independent part) which is normal. Then the new ownership took over, raised rent again and added in a clause that if more than 1 person in any apartment (this was a 2 bedroom apartment) there would be a $500 additional charge for the spouse or second person on top of raise in rent. The manager verbally said he would waive that for the year and revisit the next year. The manager was either replaced or left and the new manager at contract time said you owe 5K and if you do not pay it I will take you to court. They paid it (I would have went to court) knocking down their savings they had. Mind you these are an unhealthy 89 year old and 87 year old wife. So after that, it was time to get out. Putting a lot of stress on elderly people to move and leave friends they have made over the number of years. So instead of working with people that have always paid on time for 10 years they get threatened to go to court and forced to move. As many others have said the food is ok, service (they try) but very understaffed but that is normal for this industry to be honest. The apartment is fine, well maintained, maintenance is good. So for the facility I would give it a 3 star. I would not recommend because of the cold hearted management. I am blown away that they did not work with them and took a hard stance but that is business. I understand it was a verbal but many of the residents fell into the same situation and also decided to leave. I seriously have thought about have a television station do a report on this place. I would recommend looking at the contract very carefully and understand you are paying very high rent for not a lot of amenities and expect increases each year without any better service. Had they not threatened to go to court and honored the past managers verbal agreement things may have been different. so be careful when exploring this place they really do not care about your loved ones.

Fischer M.

This place is wonderful. Staff is great. Love the activities- target golf is amazing. They treat the residents with dignity and respect. The food is great- I love the fish fry on Friday’s!

Thomas R.

One star is being generous. My father has been here over three years, and service here is deplorable. Food is often over/under cooked, maintenance service requests go unanswered. Rent keeps going up and up. I left messages for management to respond, zero responses. Hoping a post here will get a listen.

Heidi K.

I highly recommend Layton Terrace for those who need a safe, clean and loving environment for their loved ones. We moved Dad to Layton Terrace following his stay at Library Square as his dementia progressed and he needed extra care (my mom died several years earlier). The facility was clean and the staff was friendly, knowledgeable and professional. They took great care of my dad, who could be quite a handful as his dementia progressed.

The Health Services Coordinator in Memory Care was a stand out--he spent a lot of time with my dad, just listening to his stories. He was such a calming influence on my dad! We truly appreciated his efforts.

I live far away, and felt so much better knowing Dad was getting such great care. My dad passed in 2019; before he passed the staff recommended Badger Hospice, who are angels on earth. Thank you to the staff at Layton Terrace for making my dad's stay so comfortable and pleasant!

Delbert G.

Your loved one will NOT get good care at Layton Terrace. Short staffed. Undertrained, many uncaring and slow to respond. Will not get 8,000$ plus in care. Laundry, baths and cleaning not done in a timely manner.

Rick G.

My family highly recommends Layton Terrace Senior Community for your loved one. We dealt with Tracy during the application process (2-27-2023) and she is very professional, knowledgeable and passionate about the facility and had answers to our many questions. Layton Terrace's staff has been very friendly and responsive to my sister. There are many activities to do for the residents in the common areas, which has helped my sister socialize more than she has in many years. It was nice to hear from another existing resident talk about how nice Layton Terrace has been to her over the years. Tracy and her staff also helped us deal with an issue at my sister’s “old” Rehab Care Center (in Oak Creek) and LTSC went above and beyond what I expected. Well done Tracy and all the staff at Layton Terrace.

Pamela T.

The director, marketing person, and nurses at Layton Terrace never return phone calls. My mother was in independent living, and needed to be moved to assisted living. I tried for MONTHS to get someone to return my calls to get her moved. Now she is in rehab after a fall, and is ready to return to Layton Terrace, but needs to be assessed by Layton Terrace to determine what level of care she will need. Our family and the rehab facility have been trying to get the director or nursing staff to return our calls for a week, while my mother sits in limbo at the rehab facility.