Hampton Manor of Commerce - Commerce Township, Michigan

Vicki

What a special place with amazing employees! My mother in law moved in about 7 months ago and we all are so grateful to all at Hampton Manor for enriching her life. She has a beautiful apartment with everything from laundry, cleaning and medication taken care off. She is busy all day with activities like exercise classes, group activities and entertainment thanks to Kelsey and staff. Every holiday is celebrated with parties and the most beautiful decorations. She also loves the quality of the delicious food and remarks about the cleanliness of the facility every time we visit. . Every employee we have encountered has a smile on their face and is so kind and loving to our mom from the front desk, kitchen staff, cleaning staff to the managers. It is great having a hair salon and movie theater right in the facility and having her doctors and her communion brought there by her church. We just wanted all to know about our positive experience with Hampton Manor of Commerce. Thank you for giving a resident’s family a great peace of mind.

Gabrielle E.

After a great deal of thought I have finally found the courage to make this review as it is my first time leaving a 1 star. It saddens me to know that some of last days my grandmother spent was at this facility. For starters, I did her laundry, bathed her, clothed her, changed her and beyond regularly. Services that were supposed to be provided by the staff. However, this didn’t come as a surprise after I was informed by an aid they had no proper training regarding the care of their residents. When I expressed my concerns to upper management I was told rent would be increased by $1,000 without notice or explanation. It seems Hampton Manor cares more about financial gain than maintaining the dignity these residents so desperately need and deserve. Overall, if you care about the well being of your loved one, I advise to look further.

Dr. A. G.

I had an excellent stay while rehabilitating from my time in the hospital. There were food choices for each meal, including dessert for lunch and dinner, kind and courteous staff, OT and PT services, spacious rooms that were cleaned often, and a choice to order out if you had food allergies to a particular meal. I highly recommend Westlake for short-term care if needed. They do not disappoint. —-
Ann G., Ph.D.

Kayla H.

These disgruntled employees sicken me. My grandmother has lived in this facility for over a year and although the management team is newer, they are doing an amazing job building this new facility. I would come in on weekends and see some employees lagging at their job, their morals, their work ethic was low, and the respect for the management and residents was not there. I couldn’t believe some of the stuff they would say. My concerns were brought to management and they addressed them immediately. These reviews show the disrespect and lack of knowledge the employees had. Assisted living facilities do not need a licensed nurse in their building. Commerce has a house doctor whose NP comes monthly and is in touch with the wellness team for the needs of the residents, including my grandmother. They have a Podiatrist, an eye and ear doctor with a Portable dentist.. all these things my grandma has used in this facility. The new administrator as been with the company since the grand opening and is well equipped to run the building. Their new operations manager was the supervisor of the building and physically cared for my grandmother on multiple occasions and went above and beyond for her. When I went in a few days ago, all I seen was new employees. They were cleaning, playing bingo, my gma was smiling and enjoying the festivities. The whole atmosphere has changed for the better and I see all the growth. The weekends have been so much better with the new faces. I love the changes and the new staff. Keep up the good work and keep loving my grandma. She loves you all too!

bruce K.

My loved one is one of only a handful of residents left in the faculty. It was ran poorly when it was owned by Comfort Care, but not it is so much worse. Adult Protective Services’s we’re out there again on a follow up. My mother has gone over a week or two between showed. The had no kitchen staff last night, so while the two caregiver’s were making cold cereal to serve the residents, my mother he’d to sit in soiled clothes for over an hour.

They don’t gave any or rarely have any activities for the residents to participate in. The place is depressing, understaffed and bottom line not safe for the residents.

Extremely unprofessional, where my mother has been told twice she can leave if she wants to, instead of working to make improvements.

The building being new and the rooms are very nice, but don’t be fooled!!! If you love you family stay far away!

Jill H.

We had my dad here for a short stay and the team was amazing. His health situation was a tough one, and the compassion that the team showed made all the difference.

O T.

If it were possible to give less than 1 star I would. This is the worst run facility I have ever been involved with and Im speaking as someone who worked in the field for years. A loved one of mine is not being cared for properly along with many others in the facility. The state has been in for a visit but the same problems are happening. If things do not improve soon, we will be contacting legal counsel and the local media. This place was great until the new management and now it is CRYSTAL CLEAR that the only thing the new management cares about is MONEY. PLEASE DO NOT take your loved ones to this facility.

Shirla L.

I think the new management and staff are doing a awesome job! If you get time go tour the community and see for yourself. My visit there I met the carestaff, management,chef, and maintenance . The whole team was welcoming and I would highly recommend. We can't wait for our loved one to to move in!