FSSA Office - New Albany, Indiana

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 2633 Grant Line Rd Suite 109, New Albany, IN 47150, United States.
Phone: 8004030864.
Website: in.gov
Specialties: Social services organization.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 253 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of FSSA Office

☎️8004030864

⏰ Open Hours of FSSA Office

Monday: 8 am–4:30 pm
Tuesday: 8 am–4:30 pm
Wednesday: 8 am–4:30 pm
Thursday: 8 am–4:30 pm
Friday: 8 am–4:30 pm
Saturday: Closed
Sunday: Closed

Introduction to FSSA Office at 2633 Grant Line Rd, New Albany, IN

The Family and Social Services Administration (FSSA) office located at 2633 Grant Line Rd, Suite 109, New Albany, IN 47150, United States, is a vital community resource offering a wide range of social services. This comprehensive guide provides a detailed overview of the FSSA office, its services, location, accessibility, unique features, and practical information, along with insights from client reviews.

Main Services

Division of Disability, Aging, and Rehabilitative Services (DAR): This division provides services for individuals with disabilities, older adults, and those in need of rehabilitation. It includes programs such as Vocational Rehabilitation, Independent Living, and Aging and Disability Resource Center.
Early Learning/Child Care: FSSA offers programs supporting early childhood development, including On My Way Pre-K and Child Care Development Fund (CCDF).
Employment Services: The office helps job seekers and employers through the WorkOne network, offering job search assistance, training programs, and employer services.
Food and Nutrition Assistance: FSSA administers the Supplemental Nutrition Assistance Program (SNAP) to help low-income individuals and families afford nutritious food.
Cash Assistance Programs: The office manages the Temporary Assistance for Needy Families (TANF) program, providing cash assistance to eligible families with children.

Location and Access

The FSSA office is situated in the Grant Line Professional Park, off Exit 40 on I-265. It is easily accessible from nearby neighborhoods such as New Albany, Charlestown, and Georgetown. Public transportation options include the TARC bus route 14, which stops near the office.

Address: 2633 Grant Line Rd, Suite 109, New Albany, IN 47150, United States
Phone: 800-403-0864
Website: in.gov

Featured Characteristics

The FSSA office is designed to provide a comfortable and accessible environment for all visitors. Notable features include:

A wheelchair-accessible entrance and parking to accommodate individuals with disabilities.
Spacious waiting areas with seating and television for clients awaiting services.
Private interview rooms for confidential consultations with case managers.

Practical Information

To ensure a smooth visit, consider the following practical information:

Office Hours: Monday - Friday, 8:00 AM - 4:30 PM. Closed on state holidays.
Appointments: While walk-ins are welcome, scheduling an appointment is recommended to minimize wait times. Appointments can be made online or by calling the office.
What to Bring: Depend on the service you require. Generally, bring identification, Social Security numbers, proof of address, and income information for all household members.

Positive Aspects from Client Reviews

With an average rating of 3.8/5 from 253 Google My Business reviews, clients appreciate the FSSA office's helpful and professional staff, with many mentioning:

Knowledgeable and friendly case managers who provide excellent customer service.
Efficient processing of applications and requests, with many clients reporting quick turnaround times.
Clean and well-organized facilities, with easy navigation and clear signage.

In conclusion, the FSSA office at 2633 Grant Line Rd, New Albany, IN, plays a crucial role in supporting the community by providing comprehensive social services. With its accessible location, dedicated staff, and client-focused approach, this office stands out as an invaluable resource for Indiana residents.

👍 Reviews of FSSA Office

Inyia A. (.

1/5

If I could give 0 stars, I would. Yvonne, she’s African American, and works towards the end so she can’t see people coming in, is the worst worker there. Her attitude sucks towards the public, but when it comes to her coworkers, she can be all smiles and laughing. I don’t care if I have 10 or 2 kids and I want to apply for food stamps or health insurance, it’s your jobs to be kind and help me with any and all services pertaining to. If she can’t help me, then get me someone who can, and if she doesn’t like her job, then she needs to get a new one. It’s the holidays and the first thing I’m greeted with is attitude from a grown woman whose job it is to import information. Maybe if she weren’t so worried about running back and forth to her car, she would have time and the adequate amount of energy to properly serve the public. I appreciate the manager whom I forgot her name who was able to help after the fact, but this office has really gone downhill ever since they just let anybody work here. I even inquired about a job there but if that’s what I have to look forward to, NO THANK YOU!

NyNy A.

1/5

Another 1 star review! I wrote the one right under this one, and in return, they went it and started messing with my case. They took my son off my case so that I would be ineligible to receive benefits for him. This office is so backwards, I’m reporting them because that was completely inappropriate!

Jaylen E.

1/5

would give negative if i could , horrible that places like this dont offer later times , like people work the same hours and cant do anything and work at the same time

Marie I.

5/5

It's moved behind the Kaiser building on Grantline Road.

I was in and out very quickly and was helped by a very nice lady.

LUL D.

1/5

These people screw up everything ! And never know what’s going on I suggest that you stop hiring people who are not trained in this background ! It’s pitiful these are people’s lives who really need this help and you guys mess it up

Angel W.

1/5

The customer service reps they have for 47130 suck tremendously and they all need to be reevaluated with more training. Every time I call , they “don’t know” or give me the run around. Why suggest something , when you don’t even know! If you want your day ruined , give them a call.

Jessica V.

5/5

They are very helpful and kind

Tan M.

5/5

Very very kind people here. At least the very nice and helpful woman was. I never been in so wasnt sure what to expect but they seem friendly and i was in and out in no time there.

Jamie G.

3/5

I went there for assistance with tanf but I over heard some rude comments about someone with "few brain cells" unsure of who they were speaking about, but completely inappropriate. Next time I will be asking them directly because the audacity is real. I suffer from symptoms of brain fog atm I'm figuring out what's going on with my health. It's sad someone can be working for the community and be so disrespectful idc who that comment was towards.