Family Matters In-Home Care, LLC - Campbell, California

Renée Seto

Family Matters took great care of our loved one with dementia. They were so organized. We were so happy with our home health aides, particularly Helen S.. She went above & beyond and was very caring. Her supervisor Brian stopped by regularly too. He was very friendly and even helped us make a four person mahjong when I was in town visiting my loved one. Thank you to the entire team for helping our loved one live at home for 3.5 more years. ❤️

Zoe Burr

We chose Family Matters to help care for our mother after finding it online with good reviews. Carol, from the first day we met her was understanding, patient, and kind, even though we had a bit of a challenging situation. She was communicative and helped us find a caregiver that worked for our needs. Our caregiver was also incredibly patient and kind, and clearly had experience working with elderly and disabled people. They treat their employees well, which was important to us when choosing a company. I would recommend Family Matters!

Julia Cope

My mother has late stage dementia and requires hands-on assistance for her personal care and comfort. From the very first conversation, we've felt listened to by Carol and her team, who quickly found highly qualified, experienced caregivers to assist my Mom (and go the extra mile to keep an eye on my Dad, making sure he has his meals :-). When shifts need to be filled, which isn't always easy, given that my parents live in a rural area, they are on top of things; communication is very good; and first and foremost, every caregiver, especially our primary carers, provide excellent care for my Mom and support for our family.

Christie Apostolo

Family Matters Campbell was so helpful and compassionate to our family while we were trying to keep our loved one dealing with Alztheimers comfortable. The caregiver Carina, took such great care of my mom until the end. She will always be part of our family's life.

Yvonne Gruenstein

I can't even begin to express my gratitude to the professional and personal care my very difficult, obstinate, and at times very rude 94yr old mother has received from Family Matters. If there has been any changes of any kind I'm contacted immediately by staff of Family Matters.
Her caregiver Angela has provided her with care I am no longer properly able to handle.
Angela's
#1 priority is her safety.
#2 Her appointments
(Dr, Dentist, hair, nails and any other necessities) are handled.
#2 Her wants and desires are always handled if appropriate and time allows.
Because of Angela I can now sleep at night and breath a sigh of relief.

Yvonne Gruenstein-Harvey

Kristi Iverson

The service I received from Family Matters In-Home Care during the final weeks of my husband's life was outstanding! My contact at Family Matters was extremely responsive, including on weekends. This was important because my husband was failing rapidly and needed in-home care on short notice. In addition, he went into the hospital the day after we started in-home care, then we did not know day by day when he would be coming home. My contact arranged care at the last minute multiple times and we were never left without coverage. I am deeply grateful for the care and attention we received from Family Matters and would recommend this agency very highly!

Cathy Turner

When it was apparent that my Mother needed some assistance in her home, I wasn't sure how to proceed. I did some research on different home care companies for Seniors, and decided to give Family Matters a try. They advertise as family owned and operated, and I trusted that concept as a good fit for my Mom. Family Matters more than met our hopes and expectations. We only had 2 caregivers in 4 years time, and both were wonderful. They never missed a shift, and if there was a problem or an issue, the support team was always there for us, both management and also the office staff. As my Mom neared her end, her Family Matters caregiver sat by her bedside and prayed for her and for us. Unbelievably touching, and we were so very grateful. I give Family Matters an unquestioned 5 star rating!

Trieu Pham

We were able to find Family Matters on a recommendation on a recommendation from a co worker. They provided compassionate and thoughtful care for over a few years for our Grandma. She was really in need of the attention and care she deserves and with due diligence to find a good, reliable, and patient service, we found it with Family Matters. The employees were skilled in their technical work but also had fantastic soft skills and very reliable. They treated our grandma at all times with kindness and as if she were a family member. It really made all of our lives easier as it should be. I really can’t express how much it worked out real well with Family Matters. We highly recommend and looking forward on continuing to work with Family Matters.