Community Services Agency - Modesto, California

J

On hold since 8 am only for the system to answer heard a "hello" then the lady hung up. It hangs up on you constantly I have every time you call the system will just hang up on you and hang up on you.

I'm dealing with a situation where somebody has opened a case with my information and some address in Modesto which I have not lived in Modesto I used to live in riverbank when I did live in Stanislaus county.

Due to this I am pending transfer from covered California back into Sacramento county but the Sacramento county shows that there's somebody using my personally identifiable information plus some different address in the system for Sacramento county which has not been closed.

Due to me not having access to the case number for the Stanislaus county account that exists there the case that exists there that I never opened and because I never opened it I do not have the case number nor the ivr PIN therefore when I go through to call into the system I cannot get through to close the account.

Their fraud phone number is completely bogus and doesn't work it also just directs you straight into a disconnected line.

I have called DHS civil rights and civil liberties and reported the issue to them too. Someone really needs to look into this county how is an account open there for years and years in my name with some different address that I've never lived in. And they say that there is another person on the case with the account when I have been living here for the past 5 years in the Sacramento county area. This also explains why I was never able to get any housing assistance in the Sacramento county area no matter how hard I tried. Up until today has been the first time I have been notified of such a case existing in another county.

There really should be more common sense built into these types of systems like an alert coming to your phone that lets you know if somebody has used your information and has opened an account in some other county or something like that coming to your email or coming to your address. Their exists no common sense into the systems and apparently it is impossible to even report it into the fraud line for this county because the fraud line no longer exist or never existed apparently.

Justin H.

Our Community Services Agency has a plethora of valuable resources to help the community.

Leave attitude (anger) & entitlement outside the door. You do have the time to wait...and you should wait as long as it takes to get help (any help) available.

The staff do not have "an attitude". Just very serious, while trying to serve/help so many at the same time.

The Community Services Agency provides basic information to the public...all the way up to full on emergency crisis response. The Agency can help, if allowed. They do care.

Hi T.

Caseworker isn't the brightest. Every time she calls me she sounds confused, and she takes too long to do her job properly. Priscilla Ramos is just awful.

Ruby B.

I’ve been trying to reach a representative for over a month. I call at 8am, 9am, 10am etc and it’s basically so many people are calling so we aren’t answering the phones. Has anyone else had any luck? Are these people sitting around with their thumb up their holes asking for Advice thanks

Jaime D.

In short, the worst customer service starts with the call center, you have to wait for more than 30 minutes if you are lucky because they are supposedly serving other customers, and your waiting time can be extended up to 60 minutes or they simply disconnect. the call, also do not waste your time calling customer service, they are not trained to solve any problem, they only take messages that they send to the social worker who has your case, so waste your time on a call, no, please, secondly let's talk about Go in person to make an application, the waiting time is more than an hour and the person at the entrance is not qualified to give any adequate information, what is happening with the service is getting worse every day, and we do not ask for anything for free. We all work and pay taxes and clearly we are paying the salary of those people who give us terrible attention, so what they are doing us is not a favor, it is our right to have decent attention and stop hiring mediocre staff.

Natalie R.

Two stars mainly because the people who answered were VERY sweet and helpful. But the wait oh my Lord..... I could have done an entire rosary before they picked up. I called 4 days in a row 2 hour wait for everyday I called. When I finally got a pickup I explained what happened with the snap. Was told it would be taken care of in 10 days. 10 days pass and I call back with no update to the snap benefits or anyone I can talk to about it. Just noted down and will be called back..... I am still waiting for a call back on this

Serena S.

Worst customer service ever. Received a notification that I was gonna lose my benefits and when I called to see why they said because they received notification that I was receiving medical somewhere else or out of state. I explained that this isn’t true and the girl told me there was a misunderstanding and she would send out an email to fix the issue. Couple weeks later I receive another notification that I lost my benefits..called on a Tuesday right when they opened and never received and answer after an hour and a half. Called the next day at the same time and was told that they were already helping other people, go to check up on their times on google and it says they’re CLOSED! So I was literally sitting on hold for no one to answer 🙂 staff needs to be trained better on how to handle the issues with each customer because there’s no reason why anyone should have to sit on hold for that long when they called as soon as you open. And no reason I should have lost my benefits when someone said they would handle the problem. Absolutely ridiculous.

Jessica W.

I have been calling every day for TWO weeks. Every single time, no matter what time of day, i get “due to high call volume we are unable to take your call. Please try again later.” And it hangs up. I applied for MediCal August 23. It is now November 2. Still haven’t heard ANYTHING back. Only one email in August stating they’ve received my application. I have ALSO been calling my case worker’s direct line for my EBT benefits trying to update my information every day for the past two weeks. She sends me to voicemail every time. A friend suggested i try to follow the Spanish prompts (i don’t even speak Spanish), and now i am currently on hold and have been for 30 minutes. I suspect i will be for the next two hours. But at least it didn’t hang up on me. If you want to at least be on hold for half your day, follow the Spanish prompts because they will just hang up on you if you follow the English prompts.