Community First Credit Union - Lakeport, California

Shawn P.

I used the app to apply to exchange my secured card for an unsecured card. It was surprisingly easy. I didn't expect s follow up call for a few days, they called me that afternoon for some follow-up and verification questions. I was told that a representative from the branch would be in touch with me, once again I thought it would be a few day, no, it was a few minutes. She asked a few more simple questions, made an appointment the next day and was willing to juggle her lunch around to accommodate me. She was professional, helpful, and kind. She explained everything to me, we signed papers and I was done! All in less than 2 days, and I will get my card and secured funds released in a few days.

I couldn't be happier with the service I received.

Johana R.

Darcy made everything super easy to understand, and she went above and beyond to make sure that I had all the information I needed. I'm so grateful for her help and for making my banking experience such a breeze. If you're looking for a credit union with an amazing customer service representative like Darcy, then this is the one for you. Thanks again to Darcy and the rest of the team for taking care of me!

Jeff L.

I was recommended to bank with Community First Credit Union by several people. So I read the reviews and chose them over other Credit Unions in the area. They were impressive. From the moment you walk through the door with a pleasant greeting and a smile to the smooth friendly informative service from Victor on opening my account. I highly recommend them.

debbie D.

Darcy R was great. It’s nice to have someone get us in and out. All of the employees are GREAT. It’s nice to see everyone so helpful when you come in. Thank you again Darcy for helping us out that day. 😄

Dennis C.

I would like to share my experience at the Lakeport branch of Community First Credit Union. I recently refinanced my 2017 Toyota Tundra it was a very painless process due to the professionalism of the loan officer by the name of Darcy. Her professionalism and dedication to customer service has proof that even though this credit union has changed hands since I've been doing business with them all is well. Since that time Ms. Darcy has helped me with other financial matters and is very knowledgeable about her job matters that I had no idea about and was very helpful in well as professional in all matters pertaining to the financial well-being of this customer. I would like to note that I asked when I bought my vehicle at Thurston Toyota in Ukiah that I requested to get my love through Community First Credit Union, but they stuck me with a very predatory loan to another loan company I probably will never do any business with them again. I recommend to anyone looking to do any type of banking business to go to this fine institution.
Dennis Cox

Sandi B.

I went to get set up on the new digital banking and Darcy helped me with it. She’s great and makes it easy for me to understand. She is great and very smart and professional.

katie G.

Such a warm atmosphere, with kind and helpful employees.. Makes banking actually enjoyable! Crystal has gone above and beyond to help me with some stressful account issues. Good, knowledgeable, service like hers is hard to come by these days!

Madelyn P.

The service I received at Community First Credit Union was outstanding! My first car loan ever and Crystal made the experience wonderful and stress free, she worked with me so much one on one to make me feel listened to and comfortable!