California State Disability Insurance Office - Chino Hills, California

Introduction to California State Disability Insurance Office

The California State Disability Insurance Office, located at 15315 Fairfield Ranch Rd, Chino Hills, CA 91709, is a state government office that provides essential services to individuals in need of disability insurance benefits. With a phone number of 800-480-3287 and a website at edd.ca.gov, the office ensures accessibility and convenience for its clients.

Location and Accessibility

The California State Disability Insurance Office is situated in Chino Hills, California, with a wheelchair accessible entrance and parking lot, making it easy for individuals with disabilities to access the services provided. While the office has not received the highest ratings in terms of reviews, the accessibility features demonstrate a commitment to providing services for all individuals.

Services and Specialties

Specializing in state government office services, the California State Disability Insurance Office focuses on providing disability insurance benefits to eligible individuals. These benefits are designed to replace a portion of an individual's income when they are unable to work due to a non-work-related disability.

Customer Reviews and Opinions

The office has received mixed reviews from customers, with an average rating of 3.1 out of 5 stars on Google My Business. Some customers praise the helpfulness of the staff and the ease of accessing services, while others express frustration with long wait times and communication issues.

Positive Feedback

Several customers have reported positive experiences at the California State Disability Insurance Office. One reviewer mentioned visiting the office on a rainy day and finding no line, with helpful staff assisting them throughout the process. The reviewer also noted that they were provided with their best phone number to call and received a call from an employee within 40-45 minutes to help with their case.

Negative Feedback

On the other hand, some customers have experienced difficulties with the office, including lengthy wait times and unclear communication. One reviewer advised against calling the office and instead recommended visiting in person with patience, as the staff can be helpful in assisting with cases.

Recommendation

If you are seeking information about disability insurance benefits or require assistance with your claim, the California State Disability Insurance Office can provide the necessary support. Although the office has received mixed reviews, the availability of wheelchair accessible entrance and parking lot demonstrates a commitment to serving a diverse clientele. For more information or to contact the office, please visit their website at edd.ca.gov or call 800-480-3287. We highly recommend reaching out to the California State Disability Insurance Office to learn more about their services and how they can assist you with your disability insurance needs.

👍 Reviews of California State Disability Insurance Office

MAYRA M.

5/5

Do not call, come in person to the office with patience. They are very helpful here. I came on a rainy day, there was no line I checked in at the front desk. They asked to see my ID and best phone number to call. Then I was asked to wait for the call, I received a call from an employee 40-45 minutes later helping me with my case.

chollins G.

5/5

Came into the office on a Monday afternoon bc my disability claim was stuck at “pending processing” and couldn’t get through via phone. Upon arrival there was about 10-15 min wait to check in. I was quoted a 45-60 min wait time once I got to the window and received a call 45 min later. Most people were getting phone calls but some were also getting helped at the window. An employee was able to help me resolve the issue with my claim, and I even received an email the same night confirming payment. The waiting room was pretty full while I was there, but there were still some seats available. I would recommend coming in if you have time !

Ray N.

5/5

I don’t even know where to start. The staff is super helpful. Very nice and clean area and office. Organized and everything goes nice and smoothly. Katrina, I hope you read this. I have never ever met you in person. I was very very fortunate that I got to speak with you twice over the phone. You are truly an Angel from above. I’m so thankful and I can’t thank you enough for your outstanding and phenomenal work that you do. You are a blessing to all that come in contact with you. I thank you with all I stand for and I thank EDD for having such wonderful employees. I give you all a 10 star out of 5 stars.
God bless you and all of our families.

Lolys C. D.

1/5

Waiting time to enter business is ridiculous, and security guards are very rude. Once you enter the building, you wait again in line again and in top they don't help you at the windows, you have to wait for a phone call in the building, they tell you in one hour and it turns into 3 hours. So you spent all day here and not enough sitting area, also because security guard take of an entire area and don't let you sit in there. Awful service

MrRunnerChris

5/5

Arrived at 7:30am and there were 4 other people in line. When the doors opened up 8:00am the friendly security guards organized everyone in a line. I was seen within 10 minutes. Staff was very welcoming, thorough, and helpful and helped solved my PFL problem in a time efficient manner. No complaints here. The one star reviews are mostly in regards to their phone experience and not this specific location. It’s too bad these negative reviews affect the overall score. I would give them more 5 star reviews if I could.

Mane H.

1/5

They obviously need to hire more staff. It’s always a wait and they are rude. We won’t even talk about the phone situation, you never can get in touch with anyone on the phone. They have an answering machine that they set up in order not to answer the phone directing you to go online. Which online is impossible because they make you go through a third party entity, which is impossible to get through. The government/system is just ridiculous. They definitely need to learn customer care, customer service.. as well As an overall new approach to how they operate.. it’s sickening..

Ari C.

5/5

It's hit or miss you think you're being helped , and they didn't help solve the bigger issue . Sometimes they automatically stop your automatic payments so you have to stop in , in order for them to release your check . The other day I was there , there was a white guy employee I never saw before , he was the fastest and the most effective to everyone he helped including myself. Just remember if you have to sign in , the number that's next to your name is the number they call out for . And they might have a line so be prepared to wait , during busier times. I went on a Friday around 10 am and it was practically empty, first time I could just walk right in ! I know it's because of that new employee, been there numerous other times and it's never this fast .

M.T. P.

5/5

I have to say going to the Chino Hills office was a pleasant experience. I was dreading going after reading the reviews. It was a positive experience under the circumstances. Everyone there is polite and helpful.the security guards were welcoming and helpful. Yes, you have to wait a while but that is life.I waited about an hour at the most. I had a drink, read my book and waited.The gentleman behind the counter was extremely helpful. He explained everything in detail and clarified what I didn't understand the first time he said it. I get it, it can be an unnerving experience when you don't know what to expect or aren't sure if you're filling out the forms properly. They are there to help. I did go back on other occasion again everyone there was helpful and respectful to everyone. Different people but the same good customer service. I did see a couple of people with rude attitudes. They kept their calm and explained what needed to be done. Please don't go in there with a rude and entitled attitude. There is no need to make their job harder. They are doing the best they can with their staffing.