Burnett Medical Center - Grantsburg, Wisconsin

Bill K.

Had to visit the ER on a Sunday after weekend of extreme sickness, I was met by a wonderful staff that was no just professional but very personable. Had a bit of wait after a CT scan, they were very apologetic even though the wait was not their fault as they send the scans out and have to wait for them to be read. Nurse Jess, amazing! Great at explaining things and very engaging in conversation. If every sick or injured in that area again, I would not hesitate to visit.

Danny R. (. P.

Seen in same day clinic for compression fracture of Lumbar Spine and was told by the NP I would need an MRI. None was scheduled and sent home with no follow up plan. Additionally, the NP said she was going to refer me to Orthopedic Specialist due to my failed neck surgery. No referral was made and sent back to Minnesota on my own with no follow up care recommended. Very disappointing.
Peculiar thing about this 'Medical Center' and this town, you look at it from a distance and it's as pretty as a wild flower 🌺 But you get in close and take a good look at it, and it takes on the appearance of a cactus🌵thorny, sticky, and poisonous.

Betty L.

I was diagnosed with pneumonia on the 11th of November. The care I received from the visiting nurse and doctor Frazier was excellent. Three weeks later I went in to the walk in clinic as I had developed a cough and was worried the pneumonia was back the doctor Amy W spent maybe 2 minutes with me. Never looked at my chart. Listened to my lungs as I sat in a chair. As she was leaving offered prescriptions for an inhaler and cough suppressant. I did not feel as though I was listened to or my concerns answered.
Very disappointed in my second walk in clinic visit.

Barbara R.

Over this past summer, my family has had more medical visits than usual. Each department , and it's associates we had contact with, were extremely helpful, professional and very concerned about our health. We are 100% better with their medical knowledge. I want to thank Sarah, Chris, Misti, Tori, Amy Mary B. Dr. Kilsen and Dr. Natwick. Also shout outs to their ER, Radiology, Walk In and Lab and their associates. I also want to thank Tamara for her assistance. The registration gals are excellent, making you feel very welcome when you may not be at your best. I hope I haven't forgotten anyone. A great Medical Center to have in the community.

Marisa R.

Clinic Review:
I’ve been receiving care here for myself and my children since 2018/2019, with Amy as our primary provider. Amy is exceptional—she has supported my child with severe cardiac issues and an immune-compromised condition, always listening carefully, dedicating time, and consulting with the necessary specialists to ensure the best care. Her compassion, professionalism, and genuine care make a challenging health journey much easier.

When Amy isn’t available, we see Gretchen, who is equally reliable, responsive, and caring. Gretchen goes above and beyond to ensure we feel heard and well cared for. Her kind, attentive nature and dedication to her patients are truly appreciated. The nursing staff here is also consistently amazing, offering warmth, support, and professionalism even during difficult moments.

On the other hand, Dr. Vitale has been the worst provider I’ve encountered at this facility. After my partial hysterectomy, he was judgmental, condescending, and falsified information in my medical chart to suit his own narrative. He justified his abrasive behavior by referencing his Autism, which is not an excuse for mistreating patients.

I raised these serious concerns with Tamara, who is supposed to be the Medical Practice Administrator and Compliance Officer for Burnett Medical Center. These roles are critical in ensuring that professional standards are upheld, that patients receive safe and ethical care, and that providers are held accountable for misconduct, including the falsification of medical records. Instead, Tamara dismissed my concerns outright and took no action. This refusal to enforce accountability and maintain professional standards is a direct violation of her responsibilities in these roles. Her inaction left me feeling dehumanized and betrayed by the very system meant to protect patients.

We now rely on Osceola Medical Center for emergency care and will only see Amy or Gretchen for routine health needs.

Emergency Room Review:
Molly, Linae, Julie, and Tim are absolutely incredible. They are the kind of people who restore your faith in healthcare. Their professionalism, kindness, and ability to make patients feel safe and cared for are unmatched. Whether it’s calming nerves during a stressful moment or going the extra mile to ensure the best treatment, they consistently go above and beyond. Their warm demeanor and genuine compassion make what could be a stressful experience so much easier to handle.

If I could guarantee seeing Molly, Linae, Julie, and Tim every time, I wouldn’t hesitate to use this Emergency Room more often.

Unfortunately, not all experiences have been as positive. Melinda has been extremely rude and dismissive. During my first ER visit, I came in with chest pain, and she attributed it to “anxiety from moving to a new town,” dismissing my concerns. A few days later, I was hospitalized at Spooner with a pulmonary embolism, where I stayed for over a week. Her refusal to listen and take symptoms seriously could have had fatal consequences.

This kind of behavior is particularly dangerous in a rural community like ours, where healthcare resources are already limited. Patients here rely on providers to be thorough and attentive because options for second opinions or alternative care are scarce. A single misjudgment or dismissal of symptoms can lead to severe outcomes, especially when timely intervention is critical. Melinda’s actions represent a serious failure in responsibility and highlight the need for improved accountability and training to better serve our community.

Angela B.

Mr Jordan Fraser DO
Listen to me understood my chest inflammation. Didn't give me another exray new I was seriously sick. He addressed my sitch right away. Please keep him around

Tracie V.

Hubby and I see Amy watcher. We Love and respect Amy. She cares about her patients you’re not just a number. She takes her time .She listens.

terri F.

Slowest ER ever, would not listen to anything I had to say. After the Nurse spoke to us three times my son still sat bleeding and in pain, took over 30 min for them to finally put some gauze on and give him some Tylenol. Ended up leaving and going to another Urgent Care to get the help we needed.