Bay Club Marin - Corte Madera, California

Jay

The welcoming staff makes this gym feel comfortable and clean. I'd like to thank the staff who man the front desk after 5 p.m—during thee (sp) cheerfully cleaned Holidays, Maisi due to the crew calling out sick. She even apologized, and her attitude is consistently upbeat. There is a bin clearly labeled 'trash' where she pulled a few towels out where guests mistakenly put them.

Lewis L.

Manager great. People working there long time great but constant getting young temps who really don’t know system or seem to care. Classes good variety. Smaller club. Friendly. Billing system messed up. Shared memberships. Unplanned Increase dues Upgraded equipment. Don’t give new members orientation on equipment. Trainers good.

Always B.

Overall, this is a GREAT gym.
Great machines and weights.
Many many yoga and pilates classes and more.
The staff are extremely nice and down to earth, easy to talk to.
It's mostly clean (hard to keep up with hundreds or thousands of people working out weekly).
The negative comments on this place are just angry and/or perfectionists.

Nathaniel D.

Welcome to the worst bay club in the Bay Area. The club is filthy, falling apart, and crowded with teenagers who treat it as a social hangout spot.

Over the past weeks, I've seen teens vaping and eating Chick-fil-A on the fitness floor, throwing shaving cream and shoving each other in the locker room, and wrestling in the stretching area. The club is so busy with teens staring at phones it's impossible to use equipment. When the Bay Club says it's a lifestyle experience they apparently meant life in a frathouse.

The weight room water fountain has been non-operational for months, lockers are literally hanging off hinges, and day-old coffee cups and dirty towels are left around. The timer in the sauna is ripped off the wall, as is the thermometer. And they raised prices twice this year.

I didn't want to leave a review: I emailed the club manager several times about concerns with zero response. I can only understand that to mean that members are unimportant to the Bay Club.

Kathryn C.

Membership cost has increased 3x in the past year. They don’t care about members who aren’t affluent and are forcing us to support all the other clubs they purchased even if we don’t use them.

Sarvi F.

Had to say goodbye to Bay Club after 7 years, and honestly, enough was enough. The customer service? Pretty much a nightmare. Imagine walking in and getting greeted by nothing but attitude at the reception - yeah, not the welcome you'd hope for. And let's talk about the place itself; it's just not up to snuff. We're talking about a gym where clean seems to be a foreign concept, and there's always a shortage of towels in the women's locker room,

Then there's the equipment situation - treadmills that are more often out of order than working, and don't even get me started on the basics they're missing, like straps that I asked for years. All this wouldn't sting as much if the membership fees weren't sky-high. But they are, and it just doesn't add up to good value or service. So, I'm out. Can't say I'd recommend it to anyone else, either.

Myles W.

The Bay Club raised membership dues at a laughable rate during my time as a member so I recently left. The leadership of this organization is totally focused on extracting as much money as possible from its members. It is really unpleasant contributing to a company that takes this approach. I'm sure a Bay Club employee will write a reply here asking me to reach out to them via email in a half-hearted attempt to "talk things out." There isn't any justification for increasing rates like they have other than greed. The capital improvements they are making don't come close to justifying it. Definitely find another gym!

mario V.

I never leave reviews but people deserve to know what they are signing up for. I have been coming to the Marin bay club for years and honestly they have gone way down. It does not feel clean, the equipment is always faulty, broken, or dirty, and management is very unresponsive. This wouldn’t be an issue but considering how much the membership is and the fact that they continue to raise their prices (almost double since we joined) it just doesn’t make sense. There are forums online with other customers saying the same thing. It should be a breach of contract with how much they keep raising their rates. This doesn’t cover everything but if you live in the city I would definitely recommend a different gym. I only stay because we are limited with options in Marin. I really hope they stop raising their prices or at least improve their facility so it matches with what we pay.