Alaska Native Tribal Health Consortium - Anchorage, Alaska

Alathka

I was hoping there would be a place to put positive feedback for your employees, so I submitted this in your "contact us" form:
I had escorted my mother a couple of weeks ago for her medical and fir the circumstances, what a wonderful setup ANTHC has that made this a less stressful moment for us all around.
The people who work in every department we came in contact with were absolutely wonderful. Friendly, helpful, and courteous.
Two people in particular that I'd like to give a shout-out to for going above and beyond with helping are Theresa Vargas, in Endo and Shasta Elving, front counter (patient receiving- not sure the appropriate title and applogies) in the same building.
This was the first time I had been a medical escort of this sort and it showed with my forgetting a very important form I needed to print up and bring to have filled out to turn into the department for my work for Family Leave.
Shasta was awesome at patiently helping with listening and provided the number of whom I needed to speak with in Endo. I cannot thank her enough and what an absolutely beautiful, helpful, and friendly lady in person as well. 5 stars and I'd gladly give more.
Theresa Vargas in Endo was also just fantastic and super helpful. With no hesitation, she gave me her work email and arranged to have the form completed and signed by the appropriate doctor within a reasonable short time. Again, super friendly, helpful, and courteous.
Both ladies helped so very much with a task that was my own fault for not bringing it in, myself. I cannot thank them enough.
I wanted to let you know what valuable, beautiful, and amazing ladies you have working for you.
Yay, ANTHC! Thank you for all you do for our people.

Smurf B.

They help with any medical reasons. Large or a the tiniest problem. They take care of you 25 hrs a day 8 days a week. Appreciate all they do. Wish I could help them in a return favor. They are the silenced soldiers. Much respect and honor to all. Love you all

Michael M.

Used their emergency services three times. The first was NOvember 2020, and I spent a night getting stabilized. From that stabilization, my regular physician managed to piece together a therapy, even though problems with a seriously deviated septum kept the symptoms going..
The second use was when my throat was so sore I could not swallow after the therapy of the first visit. They found a quick fix for that. The third visit was serotonin syndrome (masquerading as a panic attack), also resulting from the deviated septum. I was in such shape that there was no way they could perform tests for what they thought might be wrong. I signed out, but the tests they wanted to do would have saved my life if I had a more serious condition. Finally, in late February, 2021 I got surgery for the deviated septum and the companion symptoms subsided. My peripheral serotonin also normalized at a much lower level.

The folk there were quick to act, and were able to insert needles for blood tests and IVs, despite the fact that my veins roll away from needles. I remember apologizing to one medical professional who brought in an ultrasound rig to find a vein. I apologized to her and she chuckled, pointing out that my veins represented job security to her.

Mary T.

My daughter has been recently diagnosed with a chronic condition which unfortunately is going to require multiple scheduled and emergent visits to this facility. Currently we are here as a result of a second medevac for blood transfusions, more studies and adjustments to medications that now include an immunosuppressive medication, and treatment options. I am now afraid not only for my family but for ALL families, individuals, and patients in this facility. We have had miscommunication issues the most disturbing ending with my daughter sitting outside the front entrance of ANMC waiting for a piece of paper after being told by our nurse case manager and a person who sits at the front desk of patient housing that we could pick up when it was ready. This same incident happened also a week prior and was handled in what i consider an appropriate fashion. The fact that one person was not informed or advised of the agreement made through myself our care team rep and the person at the front desk that i spoke with resulted in security being informed of a disgruntled angry woman raising her voice belligerent and i would imagine crazy and for that i do apologize. YES THAT WAS ME I NEED TO BE HEARD I NEED TO KNOW THAT WHAT I AM SAYING IS CLEARLY UNDERSTOOD BY WHOMEVER IM SPEAKING WITH AS TO PREVENT AND AVOID COMMUNICATION ISSUES. I do apologize if that disturbed anyone but we were OUTSIDE and traffic, wind and others in the area made it hard for the person i was speaking to at the time to understand what i was saying. I will not apologize for acting in the best interest of my child or for demanding appropriate and consistent care from a facility whose mission statement and vision statement maintain this as their core value. I said this here and to contacts within the compliance department that i am guilty myself for not holding the proper individuals responsible in regards to the lack of care, treatment, and assistance. If it was just me here i would have just walked away walked out and not even bothered to follow up. TODAY I am here not only for my child but for everyone patients and families who cannot or will not speak up themselves.
I have taught my children that our voices will never be heard, our feelings and wishes never acknowledged, and important matters will never be addressed if we dont say something about it. SO I AM SAYING THIS TODAY because teaching others about having integrity and self respect as a parent demanding consistency and quality from others in this a medical facility should never escalate to this. I apologized to my child because i felt like i failed her for having to subject her to this treatment to hauling her around this entire campus looking for paperwork and for how people were treating us every where we go. If i was able to put a negative 5 stars her i would but since thats not an option i am forced to go against my values and lie with one star when none are deserved. If this is the highest quality health services provided i am horrified.

RMCbreezy

Cant go up to give my lady who works there something she needs or use the bathroom because " not open to the public." Nevermind im a spouse. Hurry up and end covid protocols and stop having the people at the door hassling people. Watched her not look up at the 10 people who walked past until me, the only one wearing scrubs. Its doubtful she knows every employee, thus she just assumed they work there. Seems all the angry patients i hear about are right.

Tempest D. C. H.

It's okay. But I won't get too much help with a damaged valve. I'm only 33 I want like a surgery on my heart valve so I can live longer than the "expected " time of life I have left .

L T. (.

Multiple services for various health care. Beautiful Native American Artwork. Displays promoting self health awareness. Beautiful views of the hospital, mountains and a lovely lake where you can eat lunch or bird watch!

Jim K.

Very helpful and courteous. They explained things as we went and what was next. I traveled over 5,100 miles to come back to this facility.