Goodwill NCW Outlet Store - Appleton, Wisconsin

Megan C.

Awful experience. Been a few times to this location and will never go back. They are paying employees to steal your cart when you are 6 ft from it and not death gripping it. Allison, the employee/claim to be manager, steals your cart when you are not looking and then talks to you like a child.

When I questioned why my cart was taken, after I walked away from it for less than five minutes, she continuously repeated herself saying you “have to be attached to your cart at all times” and that “I announce over the intercom every half hour to not leave your carts unattended”. You cannot hear anything over the intercom and she expect everyone that walks in the door, to know every rule for the Outlet. Sorry, I didn’t want to run people over with a cart to go to the new bins that were restocked.

I said that I had a water bottle my cart, in which she said the store does “not allow you to bring outside food or water in”.

I finally asked, “So, am I able to get my cart back? What if there were personal belongings in there?” She said that she does not “dump it in case there are personal belongings.”

She argued with a gentleman for 15-20 minutes and refused to give his cart back to him, which had his personal belongings in it. He said he was there all day and he walks away for a couple of minutes, to then come back to his cart gone. She threatened to call the cops on him because he wanted his personal belongings back, when she is the one who stole them.

I have gone to multiple bin locations in WI, IL, MN, and FL. I’ve never had an experience like this before.

Maunie R.

I called to ask a question about an auction I had won on their website. The lady that answered the phone was an older lady and she was so rude. She didn’t even let me finish my question before she interrupted me and told me that the place I had to talk to was closed. I’m not even in the state. I live in another state. She gave me the number but was very rude. Please talk to your employees about customer service on the phone.

Gabby S.

By far THE WORST bin location that I have been to. Not only are the bins extremely dirty with broken glass/sharp objects at the bottom but the staff are EXTREMELY rude. They change the rules every time I visit. I watched a few people get yelled at because they were looking at the bins near the bin they were replacing. The staff did not go and ask them to move, they just got yelled at for standing there and not knowing the rule of the day.

Not only are bins dirty and staff are rude but they do take out any high dollar value items as well, so good luck finding any hidden treasures. Maybe if the location was at least clean or kept their bins clean I could deal with the rudeness but trust me when I say you will leave this building feeling like you donned 3 new layers of grime.

Honestly avoid this location, take the trip to Madison or elsewhere. They don’t deserve the business here, they most definitely only cater to themselves and their few loyal friends that shop there.

I would rate this location MUCH lower if I could.

Derek S.

Absolutely horrific. The amount of broken, stained, and trash in the bins was extremely disappointing. Clearly nobody is looking at what is being put out and they are literally trying to sell trash. So many people could benefit from this style of shopping, but having to sort through broken items, stained clothes, and trash to find something worth buying is ridiculous.

Paige W.

My first and only time I will ever be visiting. Staff were extremely rude, practically yelling at me and the group i was with for something none of us understood. It was foul smelling in there, the rules were not clearly explained.We didn’t even stick around for more than 20 minutes due to these.

Abdifatah A.

The staff here is extremely racist and look behind black peoples to only spend surveillance on black peoples only and call cops for black folks who they think is shopping trespassers without an incident in record. If I was here to do crime I would goto a new store with new stuff.
Please say this locations are more special than others, that’s my conclusion

Capt. T. H.

Go, Pick like it's your last pick! Pickers beware as G.W. does take out most of the high dollar items! Happy picking, wear a mask, & gloves, some items have bio hazards that spread from bin to bin. Signed Health Inspector Consultant!

Jaden M.

Resellers ruin it and have seem to become friends with staff maybe work tg they come in buy all the good stuff and wholesale it ruining it for everyone else. At least let people who actually need the clothes pick first. Greedy.