Community Insurance Center - Oxford, Michigan

Stephen G.

***EDIT***

I have since spoken to Holly the owner of CIC and she reassured me that they will look into the issue I was having. She was very sweet and understanding of my side of things. I am hopeful for future interactions with my new Rep Gina. I have bumped my stars to 4 for Holly's superb customer service and customer relations.

I have been using Community Insurance for over 2 years now and I am very frustrated with the Customer Service. Every time I have gotten on the phone with them they are very rude and snippy when I try to ask questions on what rates would be. I am a single income father of 3 with a stay at home wife and I always would like to know what it costs per month on my insurance when I add a new vehicle because I need to know what my bills will be. No matter who I have dealt with they are just flat out rude. I am not well versed in auto insurance and I try to ask questions to understand how much I am going to pay monthly (because a yearly rate is not helpful due to the fact that they charge extra for people who make monthly payments instead of paying yearly or every 6 months). It should not be my job to try to guess on what monthly rates are. I work at Michigan CAT, also in an office and do much computer work. I am always very patient with customers who dont understand billing and am even patient with customers getting belligerent. I always call with a friendly tone and try to be understanding but am still met with rude attitudes from their employees. The only decent thing I have seen with CIC is that they get halfway decent rates for people. The customer service is almost non existing at CIC. I am going to be stopping in there to have a talk with a manager because this is downright unexceptable, and this is coming from someone who works in customer service also. I understand bad days but it has been every interaction with them where I am treated with rudeness and talked to like I am stupid. I will be speaking with a manager up there.

Mikolaj S.

My realtor recommended CIC when we bought our house. We tried it and we love it. He was so right. CIC is the best insurance agency I ever had. They always look after my insurance to make sure I have the best coverage money can buy.

Heather M.

I use Community Insurance Center for my own personal insurance, Melissa Maynard is aways super helpful with all of my million of questions. I'm in auto sales, today, I had customers who were in a bind and needed to get same day insurance. With no help from other agencies, I reached out to Melissa. Melissa went above and beyond for us and got them insurance same day where as other agencies advised they would have to wait up to 7 days. I highly recommend Melissa! Thank you again!!

Mekia G.

Melissa Maynard was excellent, she helped us when we had no other options. The other agents at other companies we called wouldn't help us because it was almost 5pm but Melissa stayed over to get us covered for our new truck. Above and beyond.

Ralph G.

Melissa Maynard was very helpful for me an my wife on Columbus day getting our Insurance on our truck late in the day when nobody else would help us.😀 She went above and beyond and has continued to help us with questions since then. If you need good Insurance, call Melissa.

Spenscer S.

Their customer service is top notch and a HUGE shout out to Gina Zofchak who handles all my needs. She is amazing and is so respectful and courteous every time she answers my calls. Such a great company to do business with! I am beyond satisfied and have recommended my friends, family and coworkers to do their business with them. These guys have saved me so much time and money compared to other companies. Thank you for everything!

Jessica P.

The entire time I was dealing with this company, more specifically Joy S I was well taken care of and was made to feel like an exceptional customer. Joy made me feel as though she really valued me and my business. Highly recommend for anyone who is shopping around for insurance!

Lesley A.

I am really happy that I switched insurance agencies and wish I would have done it sooner. Sandra is professional, polite, and experienced. Thank you! Lesley