Niles-Buchanan YMCA - Niles, Michigan

Gwenevere M.

I joined this YMCA in April 2022 and have since had two of my kiddos attend Young Adventure Camp, Summer My Way, GSRP at Northside, Must Do Mornings, youth basketball, swim lessons and accelerated swim lessons, Ballet (at the Benton Harbor-St Joseph location), and the Thanksgiving Run. We go an average of 7-20 days a month and I personally love attending the group classes Zumba and Zumba Toning with Heidi and Kickboxing with Kendall.

I've had a few issues hereand there with the childwatch but overall it's a very good experience and the staff are incredible and helpful. Just communicate openly with them, have your child use the resteoom prior to dropping them off (or change their diaper) and leave them with a snack everytime. Those are the main things I do to avoid issues, along with attending consistently so they know my children and the kids are comfortable there.

We love swimming in the Warm Therapy Pool during family open swim. The sauna is also nice (adults only). We're going to try soccer through the Y in the spring and I want to try Kids Night Out at some point as well. I recommend participating in events like Healthy Kids Day if you can and doing their 5K's to support different causes. Our youngest is having a birthday party there in November with one hour in the pool and one hour in a reserved space. I reserved early with the front desk and paid in advance. She's very excited.

I'm overall pleased with my experience and I don't see myself cancelling anytime soon.

Kristina P.

Went by this week to look into membership- the front desk staff was extremely rude and unprofessional. I walked up and said Hi and instantly told, “ I am not working right now.” This associate had a work shirt on and was sitting behind the desk. How was I suppose to know she was unavailable for a hello…. So I started to walk towards to the other lady behind the desk and the first one said, “ she’s not working yet either. You’ll have to wait.” So unfriendly and unconcerned with customers service. Absolutely not what the YMCA is all about.

Christian S.

The staff here is very friendly. This place also has great amenities! Very clean too!

Jon M. P.

The YMCA might be great, but I will not be booking any events with them again. Piss poor communication on the day of our event we were told we did not have access to the AUX Gym for our event until 3:00pm even though we book 2pm-4pm. Save your money and frustration and book your event elsewhere.

Hazel B.

Beautiful place. Great place to meet people wanting to get in shape together. Very friendly people. Great day care for your Children as you exercise or swim

Raenelle

I really like this ymca. It's clean and they have updated equipment for the most part. It is a little pricey. And I wish there were more classes offered from 6am-7am but I still gave 5 stars because it is still a great place to go to the gym! The staff are always friendly. I would recommend this Y!

Fallyn L.

I’ve filled more than one complaint on a lady named Vivian who answers the phone and front desk she is very rude everytime I have questions and such I have epilepsy and need explained even had her on speaker so others could hear and they were baffled by how rude she was don’t feel as the YMCA has handled her appropriately as this isn’t the first time and as other people were present to hear

Stacy M.

Update: They’ve stopped rushing us out the door thankfully. But, I took a star away from my original review BECAUSE, there is this one lady in child watch that has the biggest attitude problem. She is not friendly to me in the least. Makes snide comments, makes “t’s” noises directed toward me. She’s there every single time I go and take the kids. It’s getting to the point I don’t even want to go, its why I missed a month going. She makes me feel weird, bad, something about taking my kids and dropping them off. I’m about to cancel my membership because it’s just not worth the way it makes me feel. It’s just this one lady who is ALWAYS there. All the other ladies are super nice! Smh 🤦‍♀️ it’s sad.

I’m giving this 4 stars missing one because I’m not sure how I feel about the child watch place. Everytime I pick up my baby she screams bloody murder until I feed her, mind you I feed her before I come and bring extra. Also my son does love this place but he’s a bit on the strong willed side... and while I’m trying to get my infant settled in her car seat and calmed they are rushing him out the door and to put his shoes on. So much so that they put their hands on him and literally drag him out of there. how hard is it to wait until I am done with the baby to then tend to my 4 yr old and get him to leave and help him put his stuff on? I mean he’s playing nicely right so let me interrupt him !
Other then that I love this place and come 3x a week. They even made it affordable for low income parents and my whole family of 7! They do also explain in the beginning about the cancellation process and what u need to do !