Infinity Property Services Association Management - Valencia, California

Michael M.

I live in Franciscan Hill Condos, in Valencia; my unit sustained interior drywall damage from the heavy rains during the last two winters. I have dealt with 3 different people at Infinity trying to get the interior damage repaired. They were all nice enough, but none took ownership, none followed through.

But then about two months ago I started dealing with a new rep at Infinity, Monica Smith. What a difference; she took ownership. Not only did I no longer have to bug Infinity for followups, but Monica regularly on her own followed up with me.

Thanks to Monica my repairs were completed on January 20th....

A good hire by Infinity.

Mike Morris
Valencia, CA

Lusine Z.

The worst HOA company. They collect an outrageous amount of money from 50 units in my building and do absolutely nothing for us. They don’t take care of the building and on top of that collect special assessments for things they fail to fix on time. Currently they are asking each unit to pay almost $4,000 for a leak they neglected to fix for years. . Keep in mind this is on top of $620 they charge each of us every month for a property with no amenities. They are crooks! Stay away from this horrible company!

Reply: You mention the board of directors like they are the sole owners of the building or God. They don’t have the best interest of us, owners. They clearly don’t care about our building. Please don’t make me post pictures of the tiny spa you have in there with broken tile everywhere and on top of that never works. Even worse let’s talk about the dangerously cracked and broken concrete all around the property. In most parts of the building the broken ground pieces shake when you stand on it. It’s just a matter of time before someone falls and gets seriously hurt. The so called board of directors don’t see this? I don’t think you would want me to embarrass your company and the management of this building any further by posting pictures! And by the way, the gate you put in the guest parking garage, we, all had to pay also on top of our month assessment.

Scott L.

Having been on the board of my complex for over ten years, i have seen my fair share of property managers but Lauren is by far the best property manager I have worked with. She is responsible, experienced, understands the needs of the property and is a joy to work with

Lawrence S.

Our Board has been working with Ani Keshishian for the past year and that time has been turbulent … in a good way. Our entire board was new from the beginning of the Infinity contract and we were elected primarily to take care of a number of issues that needed attention, but had been left dormant too long. So Ani and the Board had a great deal of learning to do about our HOA and each other and it has gone very well in all respects She is very knowledgeable and experienced. She has helped us a great deal to meet the challenges that we have faced.

Paul C.

I do not understand someone could give them 5 star. These people are trash. I have never experienced such poor service in my life. I have been a townhome owner for last six years and their service just keeps getting worse and worse. Lauren, the manager never had a good respond. She always left answering machine on...I had issue with water damage for last 9 month on my property. I had called them so many time (I can't even remember how many time, also please make sure you leave them a written notice) for this issue.
Finally 3 month ago, they sent the contractor and tear down my damaged dry wall and then they never put back new one. I kept calling them to finish the job. Always make excuses this and that.
I have 4 month behind of my HOA monthly fee because I had financial issue. They sent me a notice for lien on my property, so I paid a two month and about pay two month later. without proper notice, they sent my home to lien company. So I end up with two month HOA fee plus the process fee of $500 and other fee of $400 which I don't know.
Now Lauren Manager told me last week she will not finish repair my dry wall because I have behind payment for HOA.
Is this Joke...
This is not the only problem we have in my property and our community..there is so much more..
Before you contract with them, please be CAREFUL and make sure who you are dealing with. Once you are in, it is hard to get out. They had been doing this business for long time so they know how to get out any situation.
and Also Please Do Not TRUST them...

Maryam S.

I have been in contact with Ani over several issues during the past month, she has been so professional and attentive. The service she has provided is hard to come by these days, I’m thrilled to have her there!
Thank you, Ani!

Janina M.

I highly recommended Infinity Property Services Association
Management. I contacted them about plumbing issues we had
in our condo. The repairs were done and fixed the problem.
Thank you Charlotte Alcala for your fast and prompt response.

Tammie F.

I have lived in my townhome for many years and as a Board Member, we went through many property management companies with horrible results until we found Infinity Property Management. The owner and his staff are wonderful. They walked us though the correct way to manage our property. Lauren Stein is our contact person and she is the best. She is very professional and knows her stuff. She is very responsive and is always there to guide the Board. She is also very helpful to all the property owners. Since we have switched to Infinity we no longer have any issues at our property. I would highly recommend them to anyone who is looking for a company to manage their property.